Capital One · 8 hours ago
Product Design Senior Director, Card Experiences
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
$270K/yr - $308K/yr
10+ years expCapital One is seeking a Product Design Senior Director to lead their Card Customer Experiences team, part of the Experience Design organization. This role involves leading a cross-disciplinary team to enhance customer experiences with credit cards, advocating for high-leverage opportunities, and driving complex design projects to achieve business outcomes.
Financial Services
No H1B
Responsibilities
Lead a talented, cross-disciplinary team of design leaders and designers
Collaborate deeply with our research teams and Product and Tech leadership
Identify and advocate for high-leverage opportunities with executive stakeholders
Lead high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes
Partner with senior leaders across acquisitions, payments, customer management and collections & recovery
Bring coherence to the digital card customer journey and innovate to be best in class
Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice
Help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems
Enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes
Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions
Set the vision and strategic direction for your team in close partnership with your cross-functional partners
Recognize and pursue opportunities where customer needs and business goals coincide
Demonstrate a mastery of products, processes, customers, competitors and broader industry trends
Apply knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges
Drive cross-functional groups in thinking creatively about potential solutions
Build frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions
Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences
Present work to executive leaders and stakeholders, modeling a strategic human-centered approach
Qualification
Required
At least 10 years of experience in leading product design teams and delivering products to market
At least 3 years managing managers
Preferred
At least 12 years of experience in leading product design teams and delivering products to market
Experience in a design toolkit that spans product design, service design, design strategy and content design
Deep experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market
Deep experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models
Deep experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments
Experience working within a design system
Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions
Expertise with design and prototyping tools such as Figma
Experience managing an interdisciplinary design team
Proficiency in business case development, grounding product and user experience decisions to business value
Exceptional written and verbal communication skills
Exceptional interpersonal skills and relationship building across complex organizations
Exceptional people management and development skills
Benefits
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Company
Capital One
Capital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.45BKey Investors
Berkshire Hathaway
2025-09-11Post Ipo Debt· $2.75B
2025-01-30Post Ipo Debt· $1.75B
2023-05-15Post Ipo Equity· $954M
Leadership Team
Daniel Arellano
Senior Vice President, Business Cards and Payments
Justin Burch
Senior Vice President
Recent News
Payments Dive
2026-02-13
2026-02-13
Company data provided by crunchbase