Cbase Inc · 17 hours ago
Systems Engineer @ Arlington Heights, IL - 12 Months with EXT - Onsite Role and Night Shift
Arlington Heights, IL
Contract
Onsite
Entry, Mid Level
1+ years expCbase Inc is seeking a Systems Engineer for an onsite role in Arlington Heights, IL. The position involves providing 24/7 operational support through proactive monitoring of application performance and availability in various environments including UNIX/Linux and Windows.
Enterprise SoftwareConsultingHuman ResourcesAppsInformation TechnologyProject ManagementStaffing Agency
No H1B
Hiring Manager
Manoj VajPayee
Responsibilities
This Support position in Uniteds Digital Technology Command Center requires 100 on-site shift work providing 7/24 operational support via pro-active monitoring
As part of the Application Recovery Team ART this position supports monitoring for Digital Channels Production environments Application Health Distributed system support in Unix/Linux Windows Virtual VMWare HyperV Middleware and AWS Cloud environments
Responsible for monitoring day to day application performance and availability all aspects of united.com systems performance and analysis of alerts from various tools and restoration of services
Familiarity with standard concepts practices and procedures within IT Operational Support
Relies on experience and judgment to plan for shift workload and participate in planned change activities as well as incident follow-ups
Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly to reduce system impact
Being able to correlate events from various tools to assess appropriate level of impact
Responsible for providing day to day support for Application recovery and availability Digital Channels System Administration via pro-active monitoring for Windows and UNIX/Linux HPUX AIX Solaris Linux environments
Understanding of various Microsoft tools is a plus
Additional monitoring and support required for critical processes in Cloud Virtualization Middleware Database Storage and Backup areas
Troubleshooting and familiarity with various Middleware components Messaging technology Weblogic Websphere DataPower is essential
Strong knowledge of Enterprise Monitoring Tools such as Dynatrace Datadog AppDynamics Big Panda SCOM and LogicMonitor is critical
Familiarity with Incident Ticketing System ServiceNow is a plus
Responding to alerts from the enterprise monitoring tools automation and escalation from IT Service Desk
Work with cross-functional teams throughout IT to isolate and resolve unplanned outages
Ability in writing scripts using Shell Python etc to troubleshoot and automate the remediation of alerts to enhance system stability and efficiency is a plus
This includes implementing best practices for error handling logging and performance optimization to ensure robust and reliable system operations
Strong working knowledge of ITIL Service Management is required
Be able to follow Change Incident and Problem Management activities
Solid verbal and written communication with other technical teams and the business
Able to work well with Application support DevOps Digital Operations Center Server Operations Network Operations Middleware and Database Support teams on-shore off-shore being able to respond to user reported issues
Pro-actively identify any issues with application functionality abnormalities in digital channel performance server hardware and software to ensure stability and availability 24X7X365
Ensure enterprise standards and security are maintained and enforced on hardware and software
Quickly and effectively support incident response process provide troubleshooting expertise using various monitoring tools during incidents engage in problem management follow-up and implement improvements to prevent similar incidents
Experience with application performance tools enterprise .com site and mobile channel monitoring intermediate
Systems Administration experience in Unix/Linux and Windows server environment required
Good understanding of virtual technology is also a must
Minimum 1-2 years of experience in an operational support role is essential
Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must
Ability to independently solve application performance and system problems be self-directed and having attention to details
Ability to capture organize analyze information and concurrently work with various monitoring tools
Excellent knowledge of application performance measurement distributed computing technologies in the UNIX/Linux and Windows space is must
Be able to analyze application systems issues and assess impact
Ensure timely communication and escalation for unresolved issues
Be able to work well in a team environment
1-2 years of experience in an operational support role is essential
Strong knowledge of ITSM Service Management best practices and strong written and communication skills is a must
Being able to correlate various issues assess impact multi-task and escalate unresolved issues in timely manner are required critical skills
Ability to work with IT Command Center and other Support teams to quickly resolve high impacting incidents
Reliable punctual attendance is an essential function of this position
This Support position in an on-site position at ASC Arlington Support Center requiring shift work providing 7/24 operational support
Qualification
Required
System administrator Linux/Windows Eyes on glass monitoring experience
AWS experience
enterprise monitoring experience including Application Performance Monitoring
Work Schedule: Onsite: 100 ONSITE
Shift: 11 PM CST- 7:30 AM CST
100 on-site shift work providing 7/24 operational support via pro-active monitoring
monitoring for Digital Channels Production environments Application Health Distributed system support in Unix/Linux Windows Virtual VMWare HyperV Middleware and AWS Cloud environments
monitoring day to day application performance and availability all aspects of united.com systems performance and analysis of alerts from various tools and restoration of services
Familiarity with standard concepts practices and procedures within IT Operational Support
Creatively managing multiple alerts and incidents to ensure high impacting scenarios are prioritized appropriately and addressed quickly
Being able to correlate events from various tools to assess appropriate level of impact
day to day support for Application recovery and availability Digital Channels System Administration via pro-active monitoring for Windows and UNIX/Linux HPUX AIX Solaris Linux environments
Strong knowledge of Enterprise Monitoring Tools such as Dynatrace Datadog AppDynamics Big Panda SCOM and LogicMonitor
Responding to alerts from the enterprise monitoring tools automation and escalation from IT Service Desk
Work with cross-functional teams throughout IT to isolate and resolve unplanned outages
Strong working knowledge of ITIL Service Management
Solid verbal and written communication with other technical teams and the business
Able to work well with Application support DevOps Digital Operations Center Server Operations Network Operations Middleware and Database Support teams
Pro-actively identify any issues with application functionality abnormalities in digital channel performance server hardware and software
Ensure enterprise standards and security are maintained and enforced on hardware and software
Quickly and effectively support incident response process provide troubleshooting expertise using various monitoring tools during incidents
Experience with application performance tools enterprise .com site and mobile channel monitoring
Systems Administration experience in Unix/Linux and Windows server environment required
Good understanding of virtual technology
Minimum 1-2 years of experience in an operational support role is essential
Strong knowledge of ITSM Service Management best practices and strong written and communication skills
Ability to independently solve application performance and system problems
Ability to capture organize analyze information and concurrently work with various monitoring tools
Excellent knowledge of application performance measurement distributed computing technologies in the UNIX/Linux and Windows space
Ensure timely communication and escalation for unresolved issues
Be able to work well in a team environment
Being able to correlate various issues assess impact multi-task and escalate unresolved issues in timely manner
Ability to work with IT Command Center and other Support teams to quickly resolve high impacting incidents
Reliable punctual attendance is an essential function of this position
Preferred
DYNATRACE MONITORING EXPERIENCE HUGE PLUS!!!!!
Understanding of various Microsoft tools is a plus
Familiarity with Incident Ticketing System ServiceNow is a plus
Ability in writing scripts using Shell Python etc to troubleshoot and automate the remediation of alerts to enhance system stability and efficiency is a plus
Company
Cbase Inc
Cbase Inc, Founded in November 2021, CBase Inc. began its journey as a staffing organization with a vision to connect businesses with top-tier talent.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Anugu Sridhar Reddy
Founder & CEO
Company data provided by crunchbase