CMIT Solutions of Boston | Cambridge · 7 hours ago
Service Desk Intern
Boston, MA
Internship
Hybrid
InternCMIT Solutions of Boston | Cambridge is a leading IT services franchise focused on delivering innovative technology solutions and exceptional customer service to small and medium-sized businesses. They are seeking a motivated Service Desk Intern to support their technical team by providing Level 1 technical support to end users and gaining hands-on experience with industry best practices.
Information Technology & Services
Hiring Manager
Olbert Mendez
Responsibilities
Learn and align with CMIT’s mission, vision, and service standards
Deliver remote and onsite technical support for clients
Answer support calls and respond to service tickets promptly
Document, troubleshoot, and resolve incoming service requests and alerts
Escalate issues when necessary and collaborate with manufacturer support
Maintain system configuration standards and internal procedures
Share new knowledge with peers to strengthen team capabilities
Follow internal security controls and client-specific requirements
Communicate clearly with clients about issue status, progress, and changes
Approach problems with a root-cause mindset
Perform additional duties as assigned
Qualification
Required
Preferably enrolled in an IT, Computer Science, or related technical program
Strong written and verbal communication skills
Ability to explain technical concepts to non-technical users
Organized, personable, and customer-focused
Proficiency with Microsoft Office and common business software
Company
CMIT Solutions of Boston | Cambridge
CMIT Solutions of Boston | Cambridge helps small and medium-sized businesses manage stressful technology situations by delivering innovative solutions and reliable IT support – all at an affordable cost.
Founded in 2011Boston, Massachusetts, US
11-50 employees
H1B Sponsorship
CMIT Solutions of Boston | Cambridge has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (1)
Funding
Current Stage
Early StageLeadership Team
Doug Morrison
Chief Technology Officer
Jonas Fernandes
Chief Information Officer
Company data provided by crunchbase