Brillion · 8 hours ago
Support Engineer
United States
Full-time
Remote
Entry, Mid Level
2+ years expBrillion is a company focused on providing software solutions for energy providers to enhance customer engagement in achieving a clean energy future. They are seeking a Support Engineer to provide Tier 3 technical support, resolving high-level customer issues and ensuring customer satisfaction through effective communication and problem resolution.
Customer ServiceEnergyMarketing
Responsibilities
Provide ongoing Tier 3 support to Eversource and others as required
Provide ongoing support to our ECOiQ integrations
Act as a customer advocate, triaging and resolving issues on the Brillion platform
Identify, assess criticality, and prioritize issues as they are assigned to you
Monitor, document, and manage the resolution process in a timely manner, while effectively communicating status to the team or the customer to maintain a high rate of satisfaction
Perform support and analysis tasks within the frameworks of established SLAs
Perform other duties and responsibilities as assigned
Meet and exceed current high rates of satisfaction
Qualification
Required
2+ years of software development experience
Formal computer science degree
Must understand general software engineering fundamentals, such as: Object-oriented programming, Code modularity and abstraction
Working knowledge of one or more common programming languages, such as Java, PHP, C/C++, C#, VBScript, JavaScript, Python, Perl, etc
Working knowledge of HTML
Exceptional customer service skills
Strong problem-solving/troubleshooting skills
Professional and effective communications skills – both verbal and written
Ability to effectively interact and maintain professionalism with customers at all levels via phone and email
Effective multi-tasking/organizational skills
Must be able to work autonomously, as well as with a team
Ability to perform duties and responsibilities independently
Strong time management, multitasking, and organizational skills
Ability to understand and articulate technical concepts and derive solutions
Positive, customer-obsessed attitude and solution-oriented outlook
Able to train and support level Tier 1 and Tier 2
Preferred
Development experience on Salesforce.com platform is a big plus
Bonus points for knowledge of SF development
2 – 3 years of Helpdesk/Call Center experience preferred
Company
Brillion
Brillion is how utilities can finally turn every customer relationship into a true partnership.
51-200 employees
H1B Sponsorship
Brillion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2022 (2)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Joel Gilbert
Chief Software Architect
Recent News
Global Legal Chronicle
2024-03-17
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