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KTek Resourcing · 2 hours ago

Service Now Lead Developer

United States

Contract

Remote

Senior Level, Lead/Staff

$45/hr - $55/hr

12+ years exp

KTek Resourcing is seeking a Service Now Lead Developer to serve as the go-to expert for the ServiceNow platform across multiple business domains. The role involves leading the architecture, design, and implementation of scalable ServiceNow solutions while ensuring best practices and governance standards are followed.

HealthcareHuman ResourcesHealth CareMedicalStaffing Agency

H1B Sponsor Likely

Hiring Manager

Muskan Mathur

Responsibilities

Serve as the go-to expert for the ServiceNow platform across multiple business domains

Lead the architecture, design and implementation of scalable and secure ServiceNow Solutions

Customize and configure IT Service Management modules by following ITIL standards and best practices

Oversee and support the development of IT Service Management, IT Asset Management, Customer Service Management and Custom Application Development using JavaScript, Flow Designer, UI Builder and other ServiceNow capabilities

Establish and enforce platform best practices, governance standards, and development lifecycle processes

Define enterprise architecture standards for ServiceNow and ensure alignment with organizational technology roadmaps

Lead cross-functional architecture reviews, ensuring enterprise integrations and workflows are optimized for long-term maintainability

Utilize Automated Test Framework to ensure code quality and platform stability

Collaborating with stakeholders to assess customer service needs and translate functional requirements into scalable technical solutions

Experience with ServiceNow App Engine studio, UI Builder and Performance Analytics

Customization and maintenance of configurable workspaces within ServiceNow

Promote platform upgrades, feature adoption and support for ServiceNow releases and patching

Guide and mentor development teams, conduct code reviews and support code promotions across environments

Experience with Agile/Scrum Methodologies and CI/CD process

Participate in daily stand up meetings to provide project updates, discuss blockers, and align with Agile sprint goals

Lead end-to-end design of complex integrations, ensuring data integrity, security compliance and consistent cross-system workflows

Analyze incoming business requirements or enhancement requests and assess feasibility within the ServiceNow platform

Design enterprise-level workspace experiences using UI Builder, including custom pages, components, data visualizations and workspace templates

Identify opportunities for process automation and implement solutions using flow designer, Business rules, Script includes and Schedule Jobs

Design and maintain integrations with external systems using REST, SOAP, Mid Servers and Integration Hub

Implement and manage Role based access control (RBAC), SLAs/OLAs and compliance standards

Troubleshoot and resolve platform issues, including performance, script errors or misconfigured workflows

Design and develop new features, forms, workflows, and catalog items using JavaScript, Flow Designer, Scripting, and UI Builder

Collaborate with business stakeholders, process owners and technical teams to gather requirements, define solution architecture, and ensure ServiceNow implementations aligned with organizational goals and user expectations

Perform automated testing using Automated Test Framework (ATF) for newly developed features or enhancements

Conduct peer code reviews to ensure best practices and compliance with coding standards are maintained

Review and merge update sets, promote code changes from development to test and production environments while following change management protocols

Document solution designs, configurations and technical processes to ensure maintainability and compliance

Qualification

ServiceNow platform expertiseJavaScriptITIL standardsAgile/Scrum methodologiesFlow DesignerUI BuilderAutomated Test FrameworkIntegration with external systemsMentoring development teamsCode reviewsDocumentation

Required

12+ YEARS OF EXPERIENCE