Agave · 6 hours ago
Founding Technical Support Engineer
San Francisco, CA
Full-time
Onsite
Mid, Senior Level
$100K/yr - $165K/yr
2+ years expAgave is a fast-growing b2b SaaS company focused on modern data infrastructure for the construction industry. They are looking for a Founding Technical Support Engineer to build and scale their support function as they grow their customer base, ensuring high-quality support and improving customer-facing resources.
ConstructionSaaSSoftwareB2BDeveloper APIs
Responsibilities
Own the support queue and be the first responder to customers when issues arise
Triage, diagnose, and resolve customer issues
Improve documentation and playbooks
Surface patterns that shape the product roadmap
Work with Founders, Solutions Engineers, PMs, and Engineers to define support processes
Organize the support queue with clear priorities and track time-to-first-response and time-to-resolution
Enhance documentation for common issues
Qualification
Required
2-8 years of experience, ideally in b2b SaaS
2+ years in a customer-facing role (support, CSM, solutions, or implementation) where you helped customers resolve nuanced, non-scripted issues
Experience owning a queue of tickets or cases and driving them to resolution, not just handing them off
Preferred
Experience supporting a technical product (integrations, data pipelines, accounting, or similar)
Familiarity with APIs, data formats like JSON, and basic database concepts (tables, simple SQL queries)
Exposure to construction, accounting, or ERP/accounting systems
Benefits
Healthcare: we cover 90% of your healthcare costs with several plan options.
401k: we match 100% of your contributions, up to 4% of annual salary.
Performance Bonuses: we offer annual performance bonuses when we hit company growth goals, which are a % of your base salary. These are large, meaningful rewards that scale with the amount we grow in a particular year.
Relocation: sizable relocation bonus for folks currently located outside of the Bay Area, and a bonus for anyone (even within the Bay Area) who moves within a 15-minute walk of our office.
Gym: on-site gym with Peloton, squat rack, Tempo, Yoga setup, and more.
Visa: we sponsor Visas (H1B, TN, etc.) for candidates who are a good fit!
Commuter benefits: employees can make pre-tax contributions toward commuting costs, and we’ll cover the full cost of a Muni pass for those using public transit.
Company
Agave
Agave provides a unified API for data access across various construction software platforms.
11-50 employees
H1B Sponsorship
Agave has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
Funding
Current Stage
Early StageTotal Funding
$3.4MKey Investors
AccelY Combinator
2023-08-30Seed· $2.9M
2022-01-18Pre Seed· $0.5M
Leadership Team
John Zucchi
Co-Founder
Pooria Azimi
Co-Founder
Recent News
Company data provided by crunchbase