FIS · 11 hours ago
Analyst Lead, Product Technical Support
US WI MKE 4900
Full-time
Hybrid
Senior LevelFIS is a technology company that powers the world’s economy and fosters innovation. The Analyst Lead, Product Technical Support will lead a team in providing advanced technical support, handling complex inquiries, and ensuring customer satisfaction through timely resolution of escalated technical issues.
FinanceBankingFinTechPaymentsFinancial Services
Responsibilities
Handle customer inquiries and resolve balancing issues
Provide in-depth support and research of client reconciliation issues
Troubleshoot problems with balancing sheets and recommend corrective action
Qualification
Required
Strong analytical, organizational and time management skills
Proficient in Microsoft Excel
The ability to work independently
You are an excellent communicator and strong problem solver
Preferred
Prior back-office banking experience
Benefits
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
Founded in 1968
10001+ employees
H1B Sponsorship
FIS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO | FIS Automotive Market Partner
Stephanie Ferris
CEO and President
Recent News
PR Newswire UK
2026-02-06
Crowdfund Insider
2026-02-06
Company data provided by crunchbase