CommonSpirit Health · 9 hours ago
Program Manager Service Excellence
Phoenix, AZ
Full-time
Onsite
Mid, Senior Level
$35.62/hr - $52.99/hr
3+ years expCommonSpirit Health is a leading healthcare organization focused on providing high-quality patient care. The Program Manager will oversee the strategic planning and execution of complex programs aimed at enhancing patient experience across multiple markets, ensuring alignment with organizational goals and effective leadership of cross-functional teams.
Non ProfitHealthcareHealth CareMedical
Responsibilities
Implements the system strategy and direction for multi market facilities to drive the culture, tactics, processes, and feedback for patient experience. This work spans across Arizona and Nevada
Reviews patient experience data and feedback to facilitate understanding of patient experience and synthesizes patient experience feedback and the identification and implementation of improvement strategies to achieve patient experience goals
Supports local patient experience committees or teams, education of patient experience results to clinic leadership, and facilitation of improvement initiatives
Provides medical group executive team with understanding of the patient experience and their impact on results, while keeping the organizations mission, vision, and values at the forefront of decision making and action
Ensuring that the patient/customer perspective is a driving force behind our actions and business decisions; crafting and implementing service practices that meet patients'/customers' and own organization's needs. (Focus also includes internal and external customers.)
Demonstrates breadth and/or depth of professional/technical skills and capabilities required for position; shares knowledge; sets or contributes to the Company's direction within area of expertise
Travel to Phoenix metro, Prescott, Nevada
Qualification
Required
Bachelors Degree or 5 years related experience in lieu of the degree
Minimum of three (3) years experience in related field
Minimum two (2) years supervisory experience
Preferred
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Company
CommonSpirit Health
Common Spirit Health is a healthcare organization that provides research programs, home health programs, and virtual care services. It is a sub-organization of CommonSpirit Health.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Wright Lassiter
Chief Executive Officer
Christine Brocato
System VP, Strategic Innovation
Recent News
2026-02-13
2026-02-11
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