The Judge Group · 17 hours ago
Opera Property Management Systems Lead
United States
Contract
Remote
Mid, Senior Level
$40/hr - $50/hr
4+ years expThe Judge Group is seeking an Opera Property Management Systems Lead to support hotels during their transition to Opera Cloud PMS. This role involves advocating for hotels, coordinating with vendors, and delivering training to ensure a smooth transition and efficient service for guests.
EducationInformation TechnologyProfessional ServicesE-Learning
Responsibilities
Recommends training of business practices in relation to Rooms systems and brand standards
Perform evaluations of system adoption and performance
Coordinating with vendors to ensure appropriate response times to inquiries
Host remote Q&As, and deliver training webinars to our hotels
Liaise with the colleague on-site and off-site for successful installation of the property systems
Evaluate new and historic business practices to ensure they are still being recommended for hotels to follow
Support colleagues during project development, beta testing, and immediately after new system installation
Ability to study and review system configuration and adoption from a remote standpoint leading into hotel system operational guidance
Leading a hotel management team through a system end hotel transition
Ability to conduct User Acceptance Testing of software releases
Ability to establish and foster relationships with vendors to achieve property system resolutions
Oversight of business-related and projects adoption activities for systems – Mobile application, Opera, HotSOS, Colleague Advantage, Medallia Concierge, Sertifi, and other payment applications
Qualification
Required
4+ years of experience in hospitality management, Guest Reception, Housekeeping, Guest Services, or Reservations
2+ years of Opera PMS experience. Both front end and configuration
Experience in delivering and preparing training
Preferred
Experience with RESERVE CRS, HotSOS, HyGEO, Zingle, Sertifi, Credit Card processing
Hotel department head experience
Experience in conducting classroom training and preparing training documentation
Ability to troubleshoot and problem-solve system and business practice issues
Company
The Judge Group
Results through the Power of Experience.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
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