Austin Community College · 16 hours ago
Coordinator, Financial Aid Outreach
Austin, TX
Full-time
Onsite
Entry Level
$53K/yr - $66K/yr
2+ years expAustin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. The Coordinator, Financial Aid Outreach is responsible for planning and delivering programs to boost financial aid utilization among students, collaborating with various stakeholders, and providing support in financial aid processes.
Higher Education
Responsibilities
Build and maintain strong relationships with high school counselors, community-based organizations, and other key stakeholders within the ACC service area to optimize FAFSA/TASFA completion rates
Foster a comprehensive understanding of financial aid processes among prospective students, their families, and community members, empowering them to pursue higher education opportunities
Collaborate with ACC’s Recruitment and High School Programs teams to optimize resources and ensure coordinated efforts, enhancing the efficiency and impact of financial aid outreach initiatives aimed at increasing financial aid applications and utilization
Manage a designated territory within the ACC service area, stepping in to cover additional territories as needed, ensuring consistent engagement across regions
Organize and coordinate internal and external outreach events, facilitating dynamic workshops for students and families to promote an understanding of financial aid and paying for college
Provide hands-on support to students in completing financial aid applications, including FAFSA/TASFA submission, FSA ID setup, and accessing ACC portals
Advise the Associate Director and Director on strategies to boost financial aid application completion and utilization, informed by insights gained from community engagement and outreach efforts
Stay updated on changes in federal and state financial aid policies and adapt content and delivery methods accordingly to effectively communicate updates to stakeholders
Maintain regular communication with students, parents, and counselors through various channels including email, phone, and text
Handle data entry, monitor student progress, and manage student database updates
Perform additional duties as assigned, adapting to evolving departmental needs and contributing to continuous improvement to further ACC’s financial aid outreach goals
May supervise hourly employees
Qualification
Required
Two years related work experience
Bachelor's degree
Ability to effectively communicate orally and in writing
Work is performed in a standard office or similar setting
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling
Occasional lifting of objects up to 10 pounds
Student financial aid processes and activities
College admission, registration, and financial aid procedures
Federal and state regulations pertaining to financial aid programs
Event planning and follow-through
Effective recruitment and retention methodologies
Parent involvement in activities and programs
Community-based organizations, support agencies, services, and resources
Higher education student support services
Maintaining an established work schedule
Effectively using interpersonal and communications skills, including tact and diplomacy
Effectively using organizational and planning skills with attention to detail and follow-through
Providing information and guidance in relation to student financial aid programs
Reviewing financial aid applications and determining eligibility
Performing general clerical activities associated with financial aid services
Maintaining confidentiality of work-related information and materials
Establishing and maintaining effective working relationships
Determining individual benefit eligibility
Ability to multi-task and/or lead projects to ensure they are completed within timeframe and budget
Demonstrated ability to work effectively with both internal and external groups with a cultural, racial and ethnically multicultural background
Use a variety of spreadsheet, word-processing, database and presentation software
Use student information and database systems
May also use social media, work with desktop publishing and update program webpage
Preferred
Experience working with students and parents who are traditionally underrepresented in higher education
Company
Austin Community College
Austin Community College is a nationally recognized two-year college serving Central Texas.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Stefanie Vermillion
Co-founder of the LGBT eQuity Committee
Dr. Eduardo L. Garcia
Professor and Assistant Dean, Distance Education and External Partnerships
Recent News
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