Motorola Solutions · 4 hours ago
Field Service Phone Technician - Remote Forth Worth
United States
Full-time
Remote
Entry Level
$55K/yr - $60K/yr
1+ years expMotorola Solutions is a global community focused on keeping people safer everywhere. The Field Service Phone Technician will guide field technicians and customers through installations and troubleshooting of DRN LPR systems, ensuring excellent customer service and timely completion of services.
Telecom & CommunicationsCyber SecurityVideoTelecommunications
Responsibilities
Ensure the timely completion and entry of Virtual Site Visits
Work with Sales to complete the Installation Checklist
Provide courteous and knowledgeable overviews of Site Visits to Customers and Sales
Answer phone calls from technicians and customers, with a focus on the installation and troubleshooting of LPR systems
Work with Sales, SAM's, project managers, and development to respond to and resolve all client concerns
Utilize virtual site visits and installation instructions to guide technicians through the installation process, and confirm proper setup using ClientPortal to verify inbound detections
Document completion dates for installations and Installation Checklists
Communicate issues found in the field effectively with thorough descriptions for development debugging
Maintain a log of customer interactions, customer requests, and completed tasks for client and customer tracking
Regularly update shared documents regarding training material, customer requests, and completed tasks for learning purposes
Qualification
Required
One year in IT/IT Help Desk or A+ certification
Must be able to pass a background check
High School Diploma or equivalent required
Must have experience with Google Suite OR Microsoft Office
You must be able to lift and operate 25 - 50 lbs
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
H1B Sponsorship
Motorola Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (119)
2023 (146)
2022 (170)
2021 (153)
2020 (155)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2026-02-12
2026-02-10
Company data provided by crunchbase