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Information Technology (IT) Business Systems Support Specialist jobs in United States
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Click n' Close, Inc · 10 hours ago

Information Technology (IT) Business Systems Support Specialist

positionAddison, TX
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date5+ years exp
Click n' Close, Inc is seeking a Business Systems Support Specialist responsible for supporting, maintaining, and improving the organization’s business applications and internal systems. This role acts as a bridge between business users and technical teams, ensuring systems are functioning efficiently and process improvements are implemented.
FinanceReal EstateBankingFinancial Services
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H1B Sponsor Likelynote
Hiring Manager
Kristyn Taylor
linkedin

Responsibilities

Act as the escalation point for complex Help Desk issues, primarily supporting Mortgage Machine and related systems, and provide advanced troubleshooting and resolution
Analyze and resolve underwriting-related loan issues, including DU/LP findings, DTI calculations, and other eligibility-related system issues
Perform quality control (QC) reviews of Help Desk tickets to identify recurring issues, root causes, and system or process improvement opportunities
Monitor ticket trends and common problem areas to support proactive system improvements and user education
Administer and maintain Mortgage Machine, including:
Updating system banners and forms
Adding, editing, and managing user access and permissions
Creating, updating, and maintaining fee templates
Maintain strong customer relationships by providing timely, accurate, and effective support
Continuously improve response times, communication, and overall service delivery
Ensure customer service standards and service-level agreements (SLAs) are consistently met

Qualification

Mortgage MachineMortgage loans experienceHelp Desk supportProblem-solvingAnalytical skillsCritical thinkingCommunication skillsOrganizational skillsTime-management skillsCollaboration skillsTeamwork skills

Required

5+ years of experience working with mortgage loans
3+ years of experience supporting systems and managing support tickets
Strong problem-solving skills
Ability to learn quickly and adapt to new systems and processes
Critical thinking and analytical skills
Excellent verbal and written communication skills
Strong organizational and time-management skills
Excellent collaboration and teamwork skills

Company

Click n' Close, Inc

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Click n’ Close, Inc. (formally known as Mid America Mortgage, Inc.
dateFounded in 1940
location
Addison, Texas, USA
people-size201-500 employees
web-link
http://midamericamortgage.com

H1B Sponsorship

Click n' Close, Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (1)

Funding

Current Stage
Growth Stage

Leadership Team

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Jeff Bode
Chief Executive Officer
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Company data provided by crunchbase