Capgemini · 8 hours ago
D365 Technical Project Manager
Chicago, IL
Full-time
Onsite
Senior Level
$94K/yr - $225K/yrCapgemini is a global business and technology transformation partner, empowering organizations to accelerate their dual transition to a digital and sustainable world. The D365 Technical Project Manager will oversee large programs, ensuring high-quality results through effective resource management, risk and issue management, and stakeholder communication.
Cloud ComputingConsultingSoftwareProperty & Casualty InsuranceInformation TechnologyInsurTechIT Management
Responsibilities
Drive a large program as a Tech PM with skills in Contact Center Program Experience
Manage large CCaaS contact Center implementation involving IVR, CTI, Chat, Integration
Deploy Dynamics 365 in complex environments and global multi-geo rollouts
Identify risks associated with the program
Interface with third-party vendors like Microsoft
Execute full end-to-end D365 Contact Center projects
Oversee daily project/engagement/contract/activity
Deliver high-quality results within identified objectives and constraints
Plan, organize, secure, monitor and manage resources and work necessary to deliver specific project goals and objectives
Translate clients' complex business requirements into formal agreements
Establish specific solutions, applications or processes for customer acceptance
Work with client team members and executives to identify business requirements
Lead others in initiating, planning, controlling, executing and closing client solutions
Manage a wide range of process activities from request for proposal through development and final delivery
Qualification
Required
Contact Center Program Experience
Large CCaaS contact Center implementation experience is required involving IVR, CTI, Chat, Integration
Experience of deployment of Dynamics 365 in complex environment and global multi-geo rollout
Understand of key Dynamics 365 requirement and capability, and ability to identify risk with the program
Good interfacing skills with third-party like Microsoft and other vendors
Should have executed on full end to end D365 Contact Center project
Preferred
Experience with Avaya, Genesys or related legacy CTI platform is nice to have
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
Founded in 1967
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
2026-02-13
2026-02-13
2026-02-10
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