Rackspace Technology · 16 hours ago
DC Ops Technician III
United States - Richardson
Full-time
Onsite
Entry, Mid Level
2+ years expRackspace is a multicloud solutions expert that combines expertise with leading technologies to deliver end-to-end solutions. The Data Center Operations Technician is responsible for maintaining IT infrastructure within the data center environment, ensuring customer server environments are secure and operational with a focus on uptime.
Cloud ComputingWeb Hosting
Responsibilities
Responsible for monitoring and prioritizing an internal ticketing system to provide customer support
Provide basic operating system storage troubleshooting, along with storage upgrades, hardware troubleshooting and Raid configuration changes
Provide hardware support and upgrades for servers running Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux or VMWare ESX Server
Simple operating systems administration can include, setting up OS network IP’s, fresh OS installs (using PXE), Firmware updates and basic OS troubleshooting
Installation or removal of fiber or copper cabling. Along with Layer 1 network skills, that will include testing, as well as connectivity issues with previously deployed copper or fiber cabling
Installation of network device hardware including switches, firewalls, load-balancers and security appliances
Installation of hardware on storage devices including DAS and NAS arrays
Complete customer maintenances requests that include hardware modification, operating system installation, mounting of the devices within cabinets and completion of all cabling needs to be required
Qualification
Required
Minimum 2-years experience working in a data center environment or equivalent technology background
Minimum 2-years experience or ability to show familiarity with building, repairing or upgrading hardware components required
High School Diploma or equivalent is required
Strong understanding of storage RAID configurations and requirements
Ability to work a flexible schedule, 24x7x365 coverage required including holidays and weekends
Must be able to lift 50 lbs. overhead
Preferred
Minimum 2-years experience in a customer service-oriented position preferred
Company
Rackspace Technology
Rackspace Technology is a leading end-to-end hybrid cloud and AI solutions company.
5001-10000 employees
H1B Sponsorship
Rackspace Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (26)
2023 (22)
2022 (42)
2021 (52)
2020 (65)
Funding
Current Stage
Late StageTotal Funding
unknown2016-08-08Acquired
Leadership Team
Mark Marino
EVP, Chief Financial Officer
Recent News
GlobeNewswire News Room
2024-01-15
Company data provided by crunchbase