Akron Children's · 7 hours ago
Desktop Support Analyst
Akron, OH
Full-time
Onsite
Mid Level
4+ years expAkron Children's is seeking a Desktop Support Analyst responsible for installing and maintaining personal computer hardware and software. The role involves configuring and supporting various computer equipment while providing excellent customer service and adhering to ISD policies.
HealthcareHealth Care
Responsibilities
Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, and other computer equipment/peripherals as needed
Configure, deploy, maintain, troubleshoot and support approved Software
Create alternative methods of completing tasks, correcting user errors and, system inconsistencies to improve the desktop team function
Document procedures, standards, best practices configurations, settings, installation sequences and back-out instructions
Respond to tickets, and troubleshoot and resolve problems in a timely manner while adhering to established SLA's
Support and enforce information service department (ISD) policies
Travel to regional locations to perform tasks related to core duties
Provide outstanding customer service to all levels of the origination
Support Office 365 and related applications
Support re-active and pro-active refresh of computing devices on an annual basis
Interface with approved Akron Children's vendors as required
Any other duties as assigned
Qualification
Required
High school diploma or equivalent
Minimum of four (4) years of experience
Possesses a valid State driver's license and ability to obtain and maintain insurability as determined by the ACH insurance carrier's requirements
An annual physical is required to be completed with the Akron Children's Hospital Employee Health Department
Ability to work under minimal supervision
High level of computer troubleshooting abilities
High attention to detail
Ability to work with all levels of customers
Willingness to travel to remote locations
Company
Akron Children's
More Than a Job. It’s loving what you do - and why you do it. Akron Children’s Hospital is ranked among the best pediatric hospitals by U.S.
5001-10000 employees
H1B Sponsorship
Akron Children's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$3.2MKey Investors
Youngstown FoundationKeyBankNational Institute of Nursing Research
2024-12-12Grant· $0.1M
2024-01-24Grant· $0.75M
2023-04-05Grant· $1.3M
Leadership Team
Lisa Aurilio
Chief Operating Officer
Recent News
Business Journal Daily | The Youngstown Publishing Company
2025-07-17
2025-05-27
Business Journal Daily | The Youngstown Publishing Company
2025-05-07
Company data provided by crunchbase