GM Performance Power Units · 4 hours ago
IT Desktop Support Intern
Concord, NC
Internship
Onsite
InternGM Performance Power Units is seeking a motivated and enthusiastic IT Desktop Support Intern to join our fast-growing team. This internship provides hands-on experience in a cutting-edge, high-performance environment, supporting day-to-day IT operations across the organization. The IT Desktop Support Intern will assist with troubleshooting, maintaining, and supporting desktop hardware, software, and devices to help ensure smooth and efficient operations.
Electric VehicleManufacturingAutomotive
No H1B
U.S. Citizen Only
Responsibilities
Provide first-level technical support for desktop and laptop computers, printers, peripherals, and software applications under supervision
Assist in diagnosing and resolving hardware, software, and basic network connectivity issues
Support the installation, configuration, and updating of desktop operating systems, applications, and security software
Help with setup and deployment of new devices, including imaging, configuration, and asset tagging
Assist end-users with password resets, access requests, and general IT support inquiries
Maintain accurate records of support requests, resolutions, and IT inventory using ticketing systems
Collaborate with IT team members to escalate complex issues and assist with infrastructure-related projects
Follow company IT policies, procedures, and security protocols
Participate in training and development opportunities to build technical knowledge and professional skills
Qualification
Required
Currently pursuing or recently completed an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field
Basic understanding of Windows 11 and Microsoft 365 applications
Familiarity with computer hardware components and troubleshooting fundamentals
Foundational knowledge of networking concepts such as TCP/IP, VPN, and Wi-Fi
Strong analytical and problem-solving skills with attention to detail
Excellent communication and interpersonal skills with a customer service mindset
Ability to manage multiple tasks in a fast-paced environment
Proactive, adaptable, and eager to learn in a team-oriented setting
Interest in supporting IT within manufacturing, engineering, or high-performance environments such as motorsports
Familiarity with remote support tools or IT asset management systems
Ability to stand, walk, and move in diverse operational environments, including race shops, arenas, and commercial facilities
Comfortable working in variable environmental conditions, including loud, high-traffic, or high-pressure environments
Ability to safely lift and move materials and components typically up to 25 lbs, with heavier items handled with assistance or appropriate equipment as needed
Company
GM Performance Power Units
GM Performance Power Units develops hybrid and electric powertrains for Cadillac's Formula 1 program.
Founded in 2024
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase