Tyler Technologies · 12 hours ago
Cloud Site Reliability Engineer
Yarmouth, ME
Full-time
Onsite
Entry, Mid Level
2+ years expTyler Technologies is seeking a Cloud Site Reliability Engineer to implement observability tooling for AWS EKS-based systems, focusing on performance, reliability, and scalability. The role involves participating in on-call rotations, conducting root cause analysis, and collaborating with product support teams to enhance customer experience through automation.
GovernmentSoftwareInformation TechnologyGovTechInformation Services
Responsibilities
Implement observability tooling to monitor AWS EKS-based systems focusing on performance, reliability, and scalability
Participate in on-call rotations, providing critical support as needed. Ensure timely response to incidents and support requests, collaborating effectively on solutions
Conduct root cause analysis and implement preventative measures to minimize toil and impact on customers
Lead and participate in incident retrospectives to enhance future response efforts
Ensure that architecture and deployment models are sufficient to support SLA commitments and are well prepared for future problems of scale
Apply software engineering best practices to comprehensively address and resolve problems
Collaborate with product support teams to improve reliability, drive efficiency, and enhance customer experience through self-service tools and automation
Qualification
Required
2-3+ years of a successful cloud operations, software engineering, or technical operations career within reputable technology firms, particularly with large-scale cloud applications
Experience building observability platforms and using monitoring tools, such as Datadog
Experience driving incident response best practices and using incident management tools, such as PagerDuty and JSM Ops
Experience deploying and supporting containerized applications on cloud platforms, preferably EKS on AWS
Experience with infrastructure as code technologies, such as Terraform
Experience with languages like Python, JavaScript, or Go
Familiarity with DevOps and CI/CD methodologies
Bachelor's degree in Computer Science or related field
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
5001-10000 employees
H1B Sponsorship
Tyler Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (64)
2024 (64)
2023 (48)
2022 (53)
2021 (46)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
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2026-02-13
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2026-02-12
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