Comcast · 20 hours ago
Lead Analyst, AI Ops Configuration
CO - Englewood, 183 Inverness Dr West
Full-time
Onsite
Senior Level, Lead/Staff
$86K/yr - $141K/yr
7+ years expComcast is a Fortune 50 leader in media and technology, seeking a Lead Analyst for their AI OPS team within the Enterprise Business Intelligence organization. The role focuses on ensuring effective application functionality, monitoring performance metrics, and troubleshooting issues to enhance customer experiences through AI-driven solutions.
Telecom & CommunicationsCloud ComputingVideoInternetTelecommunicationsTVWeb Hosting
Responsibilities
Offer decisioning tactic design & management, including consulting with business on business rules, guardrails, and thresholds to precisely target customers for specific offers in omni-channel interactions
Monitoring and Alerting: Experience with monitoring and setting up, managing alerts, analyzing system performance, and taking proactive measures to prevent issues
Troubleshooting and Debugging: Strong problem-solving skills and the ability to analyze complex issues
Communication and Collaboration: Excellent communication skills to interact with stakeholders, developers, and other teams effectively
The ability to convey technical information in a clear and concise manner and collaborate in a team environment
Documentation: Proficiency in documenting processes, troubleshooting steps, incident resolution, and maintaining knowledge bases or wikis
Experience in identifying opportunities to enhance system stability, performance, automation, and implementing best practices
Deep dive into existing integrations at a technical and business process level to ensure that platform-to-channel functionality is aligned with current needs of the business
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
7-10 Years of Relevant Work Experience
Advanced proficiency with SQL (5+ years)
Advanced proficiency with Excel (5+ years)
Advanced proficiency with PowerPoint (5+ years)
Databricks (3+ years)
AWS Athena (3+ years)
Experience with monitoring and setting up, managing alerts, analyzing system performance, and taking proactive measures to prevent issues
Strong problem-solving skills and the ability to analyze complex issues
Excellent communication skills to interact with stakeholders, developers, and other teams effectively
Proficiency in documenting processes, troubleshooting steps, incident resolution, and maintaining knowledge bases or wikis
Experience in identifying opportunities to enhance system stability, performance, automation, and implementing best practices
Ability to convey technical information in a clear and concise manner and collaborate in a team environment
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Preferred
Experience managing operations for decisioning or campaign tools such as Pega CDH, Adobe Campaign, Salesforce Marketing Cloud or Unica Interact/Campaign
Exposure to industry technologies for site personalization, decisioning, analytics, CDPs, CMSs, DAMs, ESPs, DMPs, and dynamic emails
Familiarity with incident or defect tracking tools (such as Jira/Rally)
Experience in marketing or telecommunications industry
Benefits
Commission under the terms of an applicable plan
Bonus
Best-in-class Benefits
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
Sports Business Journal
2026-02-13
Company data provided by crunchbase