Mass General Brigham · 2 hours ago
Endpoint Support Technician
Newton, MA
Full-time
Onsite
Entry Level
$22.22/hr - $31.71/hr
1+ years expMass General Brigham is a not-for-profit organization dedicated to advancing patient care, research, teaching, and community service. The Endpoint Support Technician will provide technical support services for various computer hardware and peripheral devices, ensuring smooth operation within the hospital's IT environment.
HealthcareHealth CareHome Health CareMedical
Responsibilities
Provide technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners, and other peripheral devices
Manage MGB devices and support iPads and tablets, as well as some non-MGB and MI2 devices
Implement hardware, software, and application upgrade projects
Track and document service requests in service management software
Support Apple products and any equipment needed for the smooth operation of the hospital
Travel to off-site locations in support of projects or provide support when needed
Work with clinical staff to ensure all policies are adhered to regarding Personal Protection Equipment (PPE)
Use MGB time clocks at the start and end of the shift to document hours worked
Qualification
Required
High School Diploma or Equivalent
Experience in customer service and IT support, including hardware and software troubleshooting
Proficient working knowledge of associated technical systems and software
Proficiency with associated technical systems and software
Solid experience with Microsoft Windows operating systems
Excellent troubleshooting and problem-solving abilities across IT environments
Proficient written and verbal communication skills
Outstanding customer service, interpersonal, and organizational skills
Demonstrated ability to multi task, prioritize, and manage competing work demands
Creative, detail-oriented, and adaptable in fast-paced technical environments
Preferred
Associate's Degree Related Field of Study
1-2 years experience in customer service and IT support, including hardware and software troubleshooting
0-1 year experience in support or related technical field
Benefits
Comprehensive benefits
Career advancement opportunities
Differentials
Premiums and bonuses as applicable
Recognition programs designed to celebrate your contributions and support your professional growth
Company
Mass General Brigham
Mass General Brigham specializes in providing medical treatments and health diagnostics services.
10001+ employees
H1B Sponsorship
Mass General Brigham has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (77)
2024 (61)
2023 (93)
2022 (70)
2021 (80)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
E
Erin Flanigan
SVP, Talent
O’Neil A. Britton
Chief Integration Officer, Executive Vice President
Recent News
2026-02-12
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