Kforce Inc · 15 hours ago
Systems Specialist I
Homer, MI
Contract
Hybrid
Entry Level
$24/hr - $30/hr
2+ years expKforce Inc is seeking a Systems Specialist I to provide onsite and remote end user support. The role involves acting as a primary point of escalation for service desk agents and effectively communicating with clients to exceed their expectations.
FinanceConsultingHuman ResourcesEmploymentFinancial ServicesStaffing Agency
Responsibilities
Provides onsite and/or remote end user support
Acts as a primary point of escalation from Tier 2 service desk agents
Communicates effectively with clients and internal team members
Uses tools available to research solutions and provide assistance to clients
Listens and seeks to fully understand client requests to exceed expectations of service
Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience
Completes projects and tasks as assigned by management
Performs work and solves problems independently and with limited supervision
Handles technical issues and problems, escalates appropriately to solve difficult challenges
Qualification
Required
High School diploma/GED or equivalent, Associate's degree preferred
One or more of the following (or approved similar) certifications are required: Microsoft Azure Fundamentals, Google Foundational, Fortinet NSE3, ComptTIA Certification
2-3 years of relevant technical and customer service experience in systems analysis, implementation, and support for current technologies
Microsoft 365 administration
Knowledge of Windows Active Directory (User Management/Administration/Group Policy)
Advanced knowledge of common desktop applications including Microsoft Office Suite
Knowledge of common TCP/IP services including HTTP, FTP, DNS, and DHCP
Ability to problem solve independently, initiates knowledge publication, and serves as a knowledge approver in their area of expertise
Knowledge of systems and applications used to support a call center environment
Understands Information Technologies and is passionate to expand knowledge
Demonstrates strong problem solving instincts
Preferred
Current Windows Desktop and server Operating Systems
Windows Active Directory/Azure (User Management/Administration/Group Policy)
Common desktop applications including Microsoft Office Suite
Current Exchange Server/M365/Mail services
Supporting firewalls, switches, and security functionality
Common TCP/IP services including HTTP, FTP, DNS, and DHCP
Current Cloud services and technologies including Virtualization, RDP, etc
Benefits
Medical/dental/vision insurance
HSA
FSA
401(k)
Life, disability & ADD insurance
Paid time off
Paid sick leave
Company
Kforce Inc
Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services.
1001-5000 employees
H1B Sponsorship
Kforce Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (792)
2024 (667)
2023 (734)
2022 (843)
2021 (1197)
2020 (858)
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-05-20IPO
2014-06-08Acquired
Leadership Team
Aaron Travis
Digital Experience Delivery Director | Kforce Consulting Solutions
Recent News
2026-02-03
2025-11-19
2025-11-07
Company data provided by crunchbase