BridgeHaul · 11 hours ago
Client Service Specialist
Nampa, ID
Full-time
Onsite
Entry Level
$45K/yr - $45K/yr
2+ years expBridgeHaul Inc. is a fast-paced tech startup transforming the supply chain industry with innovative solutions. The Client Service Specialist role involves providing exceptional customer service, solving escalations, and ensuring operational excellence in a dynamic work environment.
TransportationLogisticsRailroadShipping
Responsibilities
Provide exceptional customer service to inbound and outbound customer contacts, solving customer escalations via phone, email, chat and other modes of communication
Process daily customer invoices with attention to detail
Work independently on projects and be comfortable working in an ambiguous and ever-changing environment
Conduct audits and other duties as needed to ensure operational excellence and continuous improvement
Follow up on due and past due invoices
Gain an in-depth understanding of our products and services—while being capable and willing to train customers and provide support when challenges arise
Provide detailed summaries to team members and internal stakeholders in effort to contribute to 360-degree awareness of customer sentiments and expectations
Be a self-starter and have a proactive approach to work
Communicating and coordinating with internal colleagues by phone, email, and team collaboration tools (i.e., Microsoft Teams, Slack)
This list of duties and responsibilities is not intended to be all-inclusive and can be expanded to include additional (relevant) duties and responsibilities
Qualification
Required
2-3 years of previous customer/client services experience
Experience with Microsoft Office (Excel & PowerPoint), CRM Software, and Teams/Slack/similar collaboration platform
Enthusiasm around working in an ambiguous environment
A passion for process improvement and critical problem solving; have a knack for conducting root cause analysis
The ability to stay calm under pressure, think on your feet, and exercise sound judgment amidst uncertainty
A strong track record working in team environments and known for high performance
Preferred
Experience developing knowledge articles to support customer self-service
Transportation, freight brokerage, or other logistics industry experience
Experience working with a Tech company or startup
Bachelor's or Associate degree
Benefits
Health, Dental, and Vision Medical Insurance
Generous Paid Time Off, Sick, and Paid Holidays
Flexibility to work remotely
401k match program
Augmented prescription medicine support through Express Scripts
Employer-paid service to give employees access to Telemedicine for non-emergent medical attention
A generous well-being program where employees can earn up to $1,070 a year for participating in qualifying events and achieving qualifying objectives (walking challenge, water challenge, periodic screenings, etc.)
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Company
BridgeHaul
BridgeHaul is a transportation and logistics platform helping to automate the way commercial shippers, carriers, and drivers interact.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.23M2016-05-13Pre Seed· $0.82M
2015-07-01Pre Seed· $0.4M
Company data provided by crunchbase