Softpath System, LLC · 7 hours ago
Desktop Support Technician/ IT Help Desktop Support
Harrisburg, PA
Contract
Hybrid
New Grad, Entry LevelSoftpath System is a company that provides technology solutions for various governmental departments. They are seeking a Desktop Support Technician to provide technical support, manage incidents, and assist with user account management within the Employment, Banking and Revenue Delivery Center.
Information Technology
Responsibilities
This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-related hardware devices, etc
Assisting with video technology in conference rooms when necessary
This position will research and recommend modern technologies for performance, reliability, and customization based on customer needs
Dependent upon the business needs, assume varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team
Will also provide incident management services via remote control when an actual desktop visit is avoidable
This position is accountable for all technical support of EBR Executive Staff
This position will spend 1 to 2 days per week in the Labor & Industry building working with the user account management team to create modify resource and user accounts in active directory
Telework part-time, reporting onsite as needed for user support issues that cannot be performed remotely, hardware deployments, and other projects
Qualification
Required
Ability to act independently, work in a team environment, and have a highly advanced proficiency and competency in a variety of IT platforms and technologies
Troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications
VPN connectivity issues
VDI connectivity issues
Software removal and installation
Hardware replacements and distributions
Printer setups
Basic networking issues
Imaging desktops/laptops
Working with vendors to coordinate onsite repairs
Thorough knowledge and use of ServiceNow or understanding of asset management system
Expert knowledge and use of Windows OS and O365 Office products
Excellent customer service awareness and communication skills
Knowledge of hardware desktop, printer, scanner, video
Knowledge of software
Knowledge of imaging workstations using SCCM
Excellent troubleshooting and problem-solving skills
Ability to transport/lift boxes/equipment
Ability to work independently and as a member of a team
Knowledge of VPN setup, support, and install
Able to resolve technical issues with users over the phone
Knowledge of active directory use and privileges
Creating/modifying resource accounts in Active Directory
Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts
Password resets in Active Directory
Knowledge of wireless workstation setup and support
Ability to think and act under pressure
Good organizational skills
Excellent etiquette and professionalism
Company
Softpath System, LLC
Softpath System LLC is a global award-winning technology consulting and talent management company catering to commercial and government clients.
Founded in 1999
1001-5000 employees
H1B Sponsorship
Softpath System, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (16)
2023 (12)
2022 (24)
2021 (36)
2020 (35)
Funding
Current Stage
Late StageLeadership Team
Ravi Chander
CEO
Company data provided by crunchbase