Cotiviti · 2 hours ago
Senior Support Engineer
United States
Full-time
Remote
Mid, Senior Level
$103K/yr - $145K/yr
4+ years expCotiviti is a company focused on enhancing healthcare services, and they are seeking a Senior Support Engineer to support and improve their software applications. The successful candidate will collaborate with various stakeholders to analyze issues, implement solutions, and ensure documentation and technology standards are maintained.
Information Technology & Services
Responsibilities
Analyze and assess how automated systems can be implemented to solve complex business problems
Analyze and resolve software and process related issues originated from internal or external customers
Applies the principles and practices of software quality assurance throughout the software development life cycle
Documents the specifications, design, features and operation of applications prior to production roll out
Ensure documentation is current on all new and existing applications and processes
Demonstrates proficient working knowledge of the primary discipline and a developing knowledge of related disciplines
Explores new ideas and makes innovative contributions to existing processes or systems which improve efficiency and results
Executes solutions development and data requirements
Executes solutions enhancements to improve performance/availability
Ensure project deliverables are accomplished on time and within budget
Communicates technical and operational issues to both engineering and business leadership in a timely manner
Ensure that all technology standards are adhered to while developing systems
Ensure project deliverables are accomplished on time and within budget
Ensure that all technology standards are adhered to while developing system
Work collaboratively with business partners to define and ensure the completeness and accuracy of system / technical requirements
Receive escalations from other team members, providing direction in the execution and monitoring of daily tasks, along with feedback, training and mentoring to all team members
Deploy and test patches, custom content packs, and other fixes on Encounter Management and Transaction Management solutions in lower environments and provide necessary deployment assistance in test and production environment
Works under general direction with some supervision. May independently determine and develop procedures and approaches to follow. Work is reviewed as it progresses, but more so upon completion of specific assignments
Complete all responsibilities as outlined on annual Performance Plan
Complete all special projects and other duties as assigned. Required
Must be able to perform duties with or without reasonable accommodation
Qualification
Required
BS degree in a STEM related field such as Computer Science, Information Technology, or technically related discipline
Minimum of 4-5 years of relevant industry experience
5 years of experience reading and writing relational database queries using T-SQL or ANSI-SQL
5 years of hands-on experience developing or supporting applications using one or more of the following technologies/languages: COM, VB, Jscript, Java, Perl, C# or VB.Net
5 years of experience in supporting and maintaining Edifecs Encounter Management and Edifecs Transaction Management solutions
5 years of experience in creating/ maintaining implementation and companion guides
5 years of experience working with HTML/XML
4-5 years' of hands-on experience working in Linux based environments
4-5 years' experience with Java frameworks
The role requires both broad and deep technology knowledge and the ability to provide solutions to technical business problems
Proven track record of managing all aspects of a successful product throughout its lifecycle
4-5 years' experience deploying changes using automation tools (Jenkins, Octopus)
4-5 years' experience with IT automation tools (Ansible) and/or experience with scripting languages (VBScript, PowerShell)
4-5 years' experience with databases and/or data processing pipelines
3 years of experience working with code, such as code review, debugging, analyzing defects within code
Skilled in Agile and SCRUM development methodologies, prior experience working with CI/CD pipelines
Working knowledge of Oracle SQL
Excellent communication skills
Preferred
Experience with Docker or OpenShift containers preferred
Experience with JBoss preferred
Healthcare data experience is a plus
Benefits
Medical
Dental
Vision
Disability
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti.
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.
5001-10000 employees
H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (118)
2023 (90)
2022 (102)
2021 (72)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
Company data provided by crunchbase