Stryker · 1 hour ago
Customer Support Supervisor - Hybrid
Portage, Michigan
Full-time
Hybrid
Mid, Senior Level
6+ years expStryker is a leading medical technology company, and they are seeking a Customer Support Supervisor. In this role, you will manage the Customer Support team, focusing on team performance, customer experience, and employee engagement while ensuring adherence to quality standards and performance metrics.
BiotechnologyMedical DeviceHealthcareLife ScienceHealth CareMedical
Responsibilities
Responsible for all team performance in the areas of quality, customer experience, order entry, order management, team building, employee engagement, and new product implementation/ discontinuation
Personnel management including scheduling, providing assistance, timecards, talent reviews, common annual reviews, performance management, and ensures that proper procedures and policies are in place for excellence in Customer Support within a call center environment
Employee engagement- Responsible and accountable for actions promoting an environment that fosters teamwork, empowerment, personal growth, and development
Supports the recruitment of temporary and permanent talent to the team
Ensures new hires are onboarded and meet employment criteria
Responsible for ensuring individuals and team consistently achieves or exceeds all performance metrics as applicable. Metrics include, but are not limited to customer experience, service levels, call evaluations, 100% SLMS completion, 24 hour or better response time, overtime, budget, and productivity
Responsible for ensuring all team members within team are trained in accordance with standardized work instructions
Adheres to standards of training and providing documentation, continuous performance enhancement, and reliability. These activities may include, but are not limited to the following: audits, standardized work instructions, and customer experience
Providing best-in-class products, services, and quality
Lead and/or participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required
Partner with Sales Directors, Regional Managers, Sales OPS, Marketing and Quality and Regulatory Representatives to resolve issues
Qualification
Required
Bachelor's degree OR HS Diploma AND 6 years of customer support experience required in lieu of Bachelors degree
2+ years of work experience required
Preferred
SAP, JDE, CPQ, Service Max and Sales Force experience preferred
2 years of proven people leadership experience preferred
Company
Stryker
Stryker is a medical technology company that offers products and services in orthopaedics.
10001+ employees
H1B Sponsorship
Stryker has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (76)
2023 (63)
2022 (78)
2021 (57)
2020 (77)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-01-02IPO
Leadership Team
Kevin Lobo
Chair & CEO
Glenn S. Boehnlein
Chief Financial Officer and Vice President
Recent News
GlobeNewswire News Room
2025-02-11
Company data provided by crunchbase