Foundever · 12 hours ago
Remote Licensed Customer Service Representative
United States
Full-time
Remote
Entry Level
$17/hr - $19/hr
1+ years expFoundever is a global leader in the customer experience industry, seeking a Remote Licensed Insurance Customer Service Representative. The primary role involves handling inbound calls regarding customers' insurance policies, assisting with inquiries about coverage, billing, and policy modifications, while managing a high volume of calls especially around military paydays.
Customer ServiceConsultingOutsourcingAdvertising
Responsibilities
Handle inbound calls regarding customers' insurance policies
Assist callers with inquiries about coverage, policy endorsements, certificates, binders, billing, or policy modifications
Manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month
Focus solely on billing inquiries while awaiting state license
Qualification
Required
Must be at least 18 years old
High school diploma or GED equivalent required
1-2 years of relevant work experience
Must have open availability during operating hours
Ability to navigate system tools to search for answers & information
Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
Able to complete collegiate-level coursework to prepare for the state exam
Strong organizational skills
A hardwired high speed internet connection
A quiet, distraction-free space is essential; webcam video presence will be required during training and production
You'll need to use your own computer or tablet (excluding Kindle Fire Tablets)
Benefits
100% paid professional training.
Comprehensive benefits including medical, dental, and vision
Wellness Benefits, including our Employee Assistance Program
401 (k) with company matching
Paid Time Off
Employee Discounts
Career Growth, 93% of managers promoted within!
Extra earnings through bonus programs and referrals
Company
Foundever
Foundever is a customer experience company that offers AI and CX analytics, strategy, design, metaverse, and CX channel solutions.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Michelle Parks
CEO - U.S. Market
Ana Athayde
Chief CX Technology Strategy and Partnerships
Recent News
2025-10-31
Company data provided by crunchbase