Zones, LLC · 14 hours ago
VOIP Technician
Saratoga Springs, NY
Full-time
Onsite
New Grad, Entry Level
$24.03/hr - $26.44/hrZones, LLC is a Global Solution Provider of end-to-end IT solutions. As a VoIP Technician, you will work with various PBXs and peripherals, providing consultation, installation, support, and troubleshooting of voice and fax network components.
Cloud ComputingCyber SecuritySoftwareInternet of ThingsInformation TechnologyCloud InfrastructureInformation Services
Responsibilities
Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary
Gain an expert level understanding of VoIP concepts and a moderate Understanding of Network components and architecture
Install and test phone equipment
Ability to work in NOC to identify and troubleshoot voice and Fax related issues
Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction
Serve as initial escalation point for technical support issues
Troubleshoot and report VoIP performance issues
Responsible for resolving customer requests/issues in a timely manner
Qualification
Required
Troubleshoot and resolved complex Telecommunication issues including voice and escalate as necessary
Gain an expert level understanding of VoIP concepts and a moderate Understanding of Network components and architecture
Install and test phone equipment
Ability to work in NOC to identify and troubleshoot voice and Fax related issues
Provide excellent customer service/teamwork/skill to ensure the highest levels of customer satisfaction
Serve as initial escalation point for technical support issues
Troubleshoot and report VoIP performance issues
Responsible for resolving customer requests/issues in a timely manner
Some level of Technical Training, recent Technical Degree and exposure to networking concepts
Valid Driver's License and ability to operate a vehicle, this role will cover locations from the north side of Albany up to Saratoga Springs
Candidate must provide basic hand/telecommunications tools (7/16 nut driver or socket set, telecom snips, pliers, screwdrivers, etc.)
Flu Shot and Childhood immunizations to work in a healthcare setting
Preferred
Some experience with Cisco Call Manager, Avaya and NEC centric hardware and peripherals preferred or the ability to learn troubleshooting of hardware and peripherals with on-the-job training
Familiarity with programming and operation of call accounting systems preferred
Experience working with sizeable customers >10,000 lines preferred
Experience with all telco interfaces: analog, digital, SIP, PRI preferred
Experience with voice recording systems preferred
Experience in the Data and Voice industry, especially in Cisco Call Manager, Avaya and NEC support and implementations preferred
Cisco CCNA Collaboration Certification preferred
Ability to read and understand blueprints preferred
Ability to identify and terminate phone lines preferred
Benefits
Medical
Dental and vision coverage
Life insurance
Disability insurance
Voluntary accident
Hospitalization and critical illness insurance options
A 401(k) plan with matching provision
Paid time off
Personal sick leave
Company
Zones, LLC
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain.
Founded in 1986
1001-5000 employees
H1B Sponsorship
Zones, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$0.7M2009-04-02Debt Financing· $0.7M
Leadership Team
Yehia Maaty Omar
Chief Executive Officer
Saad Ayub
SVP, Chief Digital and Innovation Officer
Recent News
MarketScreener
2025-10-17
Company data provided by crunchbase