MTC Federal Credit Union · 12 hours ago
IT Desktop Support
Greenville,SC,US
Full-time
Onsite
New Grad, Entry Level
0+ years expMTC Federal Credit Union is seeking an IT Desktop Support professional to provide first-level technical support for desktop systems and basic network issues. The role involves assisting with the Symitar core banking system and performing various IT support tasks while maintaining user security and collaborating with the IT team.
FinanceFinancial Services
Responsibilities
Provide help desk support for desktop, hardware, and basic network issues
Assist with setup, troubleshooting, and moves of IT equipment
Support Symitar core banking system operations, including monitoring backups, print queues, and system refreshes
Utilize basic scripting (PowerOn/Easy Writer) for automation and reporting tasks
Maintain user security privileges and assist with onboarding/offboarding processes
Monitor and process file transfers according to vendor timelines
Collaborate with IT team and third-party vendors to resolve issues
Document procedures and resolutions for recurring issues
Maintain confidentiality and professionalism in all communications
Qualification
Required
Provide first-level technical support for desktop systems, hardware, and basic network issues
Assist with setup, troubleshooting, and moves of IT equipment
Support Symitar core banking system operations, including monitoring backups, print queues, and system refreshes
Utilize basic scripting (PowerOn/Easy Writer) for automation and reporting tasks
Maintain user security privileges and assist with onboarding/offboarding processes
Monitor and process file transfers according to vendor timelines
Collaborate with IT team and third-party vendors to resolve issues
Document procedures and resolutions for recurring issues
Maintain confidentiality and professionalism in all communications
Strong analytical and troubleshooting skills
Familiarity with Microsoft Office/Microsoft 365 and Windows environments
Excellent verbal and written communication skills
Willingness to learn new technologies and processes
Ability to diagnose and resolve basic technical issues
Frequent bending, kneeling, and reaching; some lifting (less than 50 lbs)
On-site work at corporate office or as required
Monday–Friday, 8:00 am–5:00 pm; occasional after-hours or weekend support
Preferred
Up to 1 year of related IT support experience (preferred; not required)
Two-year college degree, technical certification, or equivalent training (preferred; not required)
Basic programming/scripting experience (PowerOn, FTA, or similar) is a plus
Company
MTC Federal Credit Union
MTC Federal Credit Union is a financial institution.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Susan Bennett
COO
Recent News
UPSTATE BUSINESS JOURNAL
2025-09-27
2025-04-26
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