Faire · 11 hours ago
Technical Systems Administrator
New York City, NY
Full-time
Hybrid
Mid, Senior Level
$129K/yr - $177K/yr
5+ years expFaire is an online wholesale marketplace dedicated to empowering independent retailers. The Technical Systems Administrator will improve operational workflows by integrating AI solutions and managing case routing architecture to enhance customer experience and system efficiency.
RetailMarketplaceE-CommerceRetail TechnologyWholesale
Responsibilities
Design and implement AI-enabled operational workflows that improve ticket enrichment, triage, routing, and automated decisioning
Integrated LLM’s into team workflows to elevate team efficiency and impact
Own and evolve our case routing architecture, including complex workflow logic, escalations, and operational controls
Architect scalable, reliable integrations across Zendesk, CRM systems, and Snowflake using APIs, webhooks, and iPaaS
Own platform health by monitoring data sync fidelity and proactively troubleshoot issues and outages
Establish and uphold development best practices to ensure high quality code, stable integrations, and a strong foundation for future scale
Oversee the rollout of major feature updates across Operation platforms, ensuring proper enablement and adoption
Build and maintain operational data pipelines and quality checks that ensure consistent, auditable data flow across platforms
Serve as a bridge between technical and non-technical stakeholders—translating operational requirements into simple, usable systems
Support broader Ops strategy through thoughtful system design, operational UX improvements, and automation-first process optimization
Qualification
Required
5+ years of experience building and operating case management platforms (Zendesk strongly preferred), including workflow architecture, automations, APIs/integrations, and reporting
4+ years of operational experience supporting Risk/Fraud, Marketplace Ops, and/or Customer Support in a fast-paced environment
2+ years building and shipping production AI/LLM applications embedded in operational workflows
Proficiency in Python or JavaScript and comfort building services, automations, and internal tools
Strong SQL skills with the ability to perform deep analysis and validate data quality across operational systems and data warehouses (e.g., Snowflake)
Experience owning reliability for systems you build: monitoring/alerting, incident response, and safe change management
Ability to clearly articulate technical concepts across diverse audiences—from engineers to ops leaders and customer-facing teams
Strong collaboration and project ownership mindset, with a track record of delivering complex systems end-to-end
Preferred
Experience with orchestration/workflow frameworks (e.g., Airflow, Dagster, or similar)
Familiarity with marketplace operations and cross-functional tooling spanning Support, Risk, and Marketplace workflows
Benefits
Equity
Benefits
Company
Faire
Faire is a marketplace and wholesale platform that helps retailers find and buy wholesale merchandise for their stores.
1001-5000 employees
H1B Sponsorship
Faire has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (8)
2023 (14)
2022 (26)
2021 (9)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$1.71BKey Investors
WCM Investment ManagementShopifyD1 Capital Partners,Dragoneer Investment Group,Durable Capital Partners
2025-11-17Secondary Market
2023-09-27Corporate Round
2022-05-10Series G· $416M
Leadership Team
Max Rhodes
Co-founder and CEO
Daniele Perito
Board Member & Co-Founder
Recent News
Crunchbase News
2026-01-22
Digital Commerce 360
2025-12-31
Company data provided by crunchbase