SMARTFOX · 14 hours ago
Help Desk Support
Vienna, VA
Contract
Onsite
New Grad, Entry LevelSMARTFOX is a company seeking a Help Desk Support professional for a 6-month contract with the possibility of extension. The role involves providing Tier 1 or Tier 2 diagnostics and troubleshooting for hardware and software, as well as managing asset inventory and performing employee equipment moves.
SoftwareHuman ResourcesInformation TechnologyStaffing Agency
Responsibilities
Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software
Familiarity with PC, Laptop, and Thin Client devices
Experience in document operating procedures and adept ticket notation ability
Experience with ServiceNow or equivalent ticketing system
Experience with Asset Management & Inventory Control – Scanning, updating, tracking, collection, and overall management of NF assets to ensure accuracy and availability of equipment
Perform employee moves to include equipment teardowns, installs, and cable management
Ability to work independently and in a large group setting
Effective organizational, planning, and time management
Qualification
Required
Tier 1 or Tier 2 diagnostics and troubleshooting experience with hardware and software
Familiarity with PC, Laptop, and Thin Client devices
Experience in document operating procedures and adept ticket notation ability
Experience with ServiceNow or equivalent ticketing system
Experience with Asset Management & Inventory Control – Scanning, updating, tracking, collection, and overall management of NF assets to ensure accuracy and availability of equipment
Perform employee moves to include equipment teardowns, installs, and cable management
Ability to work independently and in a large group setting
Effective organizational, planning, and time management
Company
SMARTFOX
We Are Increasing Business Success With Technology. Recruiting is time-consuming especially if you don’t have the right agency working for you.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase