CRH · 11 hours ago
System Analyst - eCommerce
Atlanta, GA
Full-time
Hybrid
Mid Level
3+ years expCRH is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. They are seeking a System Analyst – eCommerce & Product Information Systems to support digital operations across B2B and B2C channels, ensuring the stability and efficiency of eCommerce platforms and product data ecosystems.
ConstructionManufacturingBuilding Material
Responsibilities
Maintain and configure BigCommerce storefront operations including product attributes, customer groups, pricing rules, and digital workflows
Support the Product Information Management System, ensuring structured and accurate product data throughout catalog lifecycles
Coordinate data imports, exports, and transformation activities across PIMS, ERP, CRM, and eCommerce platforms
Use SQL, spreadsheets, and data‑quality tools to clean, validate, and manipulate large datasets
Assist with troubleshooting data‑flow issues between integrated systems, documenting findings and working with technical teams to implement corrective actions
Support API‑driven integrations, data mappings, and structured data governance processes
Gather requirements from stakeholders and translate them into technical specifications, configuration steps, or workflow enhancements
Support process documentation, functional requirements, and acceptance testing for new features or platform enhancements
Partner with marketing and product teams to ensure product content, digital assets, and category structures follow established standards
Serve as first‑line support for platform issues, triaging incidents and coordinating with IT, vendors, or cross‑functional teams
Manage and document tickets in ServiceNow and Jira, ensuring timely tracking, follow‑up, and resolution
Maintain troubleshooting guides, FAQs, and knowledge‑base entries for recurring issues
Create, update, and maintain operational reports, dashboards, and data extracts used by downstream departments
Support change‑management processes through testing, documentation, release validation, and communication
Identify opportunities to streamline workflows, automate manual tasks, and elevate product data consistency and accuracy
Qualification
Required
Bachelor's degree in Information Technology, Business Information Systems, Computer Science, Digital Commerce, or a related field
3+ years of experience in a hybrid Business Analyst / Technical Analyst role, preferably supporting eCommerce or product‑data systems
Hands‑on experience with BigCommerce, PIMS platforms, or comparable digital commerce ecosystems
Demonstrated ability to work directly with data using SQL, Excel (advanced functions, lookups, pivot tables), and structured data files (CSV, XML, JSON)
Experience managing work through Jira, ServiceNow, or similar ticketing/SDLC tools
Strong communication and documentation skills, with the ability to simplify technical topics for non‑technical stakeholders
Comfort working with cross‑functional teams to define requirements, validate data, and troubleshoot issues
Familiarity with API fundamentals, webhooks, and data‑integration patterns
Understanding of product data modeling, attribute management, and taxonomy design
Exposure to eCommerce analytics tools, digital experience optimization, or catalog‑content workflows
Experience with ERP or CRM systems and their interactions with eCommerce platforms
Basic knowledge of data‑governance best practices, digital accessibility considerations, and SEO‑aligned content structure
Benefits
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
An inclusive culture that values opportunity for growth, development, and internal promotion
Company
CRH
CRH manufactures and distributes building materials and products for construction projects. It is a sub-organization of CRH Ventures.
10001+ employees
H1B Sponsorship
CRH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-07-21IPO
Leadership Team
Alan Connolly
Director of Strategic Finance
Bob Feury
EVP
Recent News
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