Cloudflare · 14 hours ago
Senior Technical Support Engineer, Application Performance
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expCloudflare is on a mission to help build a better Internet, running one of the world’s largest networks that powers millions of websites. As a Senior Technical Support Engineer, you will tackle complex issues for high-profile customers, gaining hands-on experience with Cloudflare’s products and technologies while providing technical assistance and support.
Enterprise SoftwareCloud ComputingBig DataAnalyticsSecurityWeb Hosting
Responsibilities
Own the toughest technical challenges and escalations within the scope of the Customer Support while maintaining high standards of individual and team performance
Maintain clear, timely, and productive communications with customers via our ticketing system and phone support channels
Become a go-to resource for technical and process knowledge inside and outside the Support organization
Proactively identify and execute on opportunities for team growth and improvement
Assist with training and mentoring other team members
Help create and update technical documentation and runbooks
Provide feedback on our product and potential improvements based on customer interactions
Support the team in testing new releases and reporting bugs
Perform other duties/projects as assigned
Qualification
Required
5-7 years of experience working in a technical Customer Support role supporting large enterprise and SMB clients
Excellent written and verbal communication skills
Self-driven and comfortable learning new technologies and systems on an ongoing basis
Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
Strong understanding of HTTP reverse proxying, caching, and load balancing
Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc
Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
Experience installing and configuring web servers like Apache, Nginx, and/or IIS
Preferred
Prior experience with the Cloudflare platform, especially for personal projects/websites
Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
Experience configuring network or application firewalls
Experience with web development and/or web hosting
Degrees or certifications in Computer Science, Information Technology, and related fields
Fluency in Mandarin, Spanish, and/or Portuguese
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
Sports Business Journal
2026-02-13
2026-02-13
Company data provided by crunchbase