Medtronic · 9 hours ago
Associate Tech User Supp Analyst (Support Center Level 2)
United States
Full-time
Remote
New Grad, Entry Level
$51K/yr - $77K/yrMedtronic is a global leader in healthcare technology, dedicated to solving challenging health problems. The Associate Technical User Support Analyst provides frontline technical support for HealthCast Home, ensuring clinicians receive timely assistance to maintain continuity of care.
BiotechnologyMedical DeviceArtificial Intelligence (AI)HealthcareHealth CareHealth Diagnostics
Responsibilities
Provide frontline technical support to clinicians using HealthCast Home (VA)
Respond to inbound support requests via phone and support systems in a timely manner
Troubleshoot and resolve routine product or user issues by following established procedures
Accurately document support cases, actions taken, and outcomes
Identify time‑sensitive or patient‑impacting issues and escalate appropriately
Partner with higher‑level Technical User Support Analysts on more complex cases
Adhere to quality, documentation, and compliance standards in a regulated healthcare environment
Qualification
Required
High school diploma or equivalent
Access to a quiet workspace for remote customer support
Preferred
Experience in a phone‑based customer or user support role
Experience supporting healthcare product users or clinicians
Prior exposure to HealthCast Home (VA) or similar clinical products
Experience working in a healthcare or clinical support environment
Demonstrated ability to provide support in time‑sensitive, high‑impact situations
Strong verbal and written communication skills
Benefits
Health, Dental and vision insurance
Health Savings Account
Healthcare Flexible Spending Account
Life insurance
Long-term disability leave
Dependent daycare spending account
Tuition assistance/reimbursement
Simple Steps (global well-being program)
Incentive plans
401(k) plan plus employer contribution and match
Short-term disability
Paid time off
Paid holidays
Employee Stock Purchase Plan
Employee Assistance Program
Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
Company
Medtronic
Medtronic is a healthcare technology company that designs and develops AI-based products and solutions for the medical industry.
Founded in 1949
10001+ employees
H1B Sponsorship
Medtronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (349)
2024 (387)
2023 (291)
2022 (310)
2021 (300)
2020 (261)
Funding
Current Stage
Public CompanyTotal Funding
$18.17BKey Investors
NHS EnglandBlackstone Life SciencesTrade Capital Funding
2025-09-15Post Ipo Debt· $1.76B
2024-05-29Post Ipo Debt· $3.24B
2023-03-23Post Ipo Debt· $2B
Leadership Team
Geoffrey Martha
CEO and Chairman Of The Board Of Directors
Linnea Burman
SVP & President, Neurovascular
Recent News
Twin Cities Business
2026-02-13
Orange County Business Journal
2026-02-10
Company data provided by crunchbase