The AES Corporation · 16 hours ago
Billing & Revenue Trainer-1
US, Indianapolis, IN
Full-time
Onsite
Mid Level
3+ years expThe AES Corporation is a leading global energy company committed to innovation and sustainability. They are seeking a knowledgeable Billing & Revenue Trainer to develop and deliver training programs for back-office teams supporting SAP ISU billing and revenue operations, ensuring employees are equipped with the necessary skills to handle complex billing processes and maintain data accuracy.
Utilities
Responsibilities
Design, develop, and maintain comprehensive training materials for SAP ISU billing and revenue processes
Create role-based learning paths for new team members and ongoing development for existing team members
Incorporate adult learning principles and interactive methods to enhance engagement and retention
Support cross functional training initiatives, including call center training as business needs require functional training initiatives, including call center training as business needs require
Facilitate in-person and virtual training sessions for back-office billing and revenue teams
Provide hands-on instructions in SAP ISU navigation, billing workflows, exception handling, and reporting
Conduct refresher courses and upskill sessions in response to system updates or process changes
Partner with Billing & Revenue leadership, IT, and SAP support teams to stay current on system enhancements and process changes
Serve as a subject matter expert and resource for billing-related inquiries and troubleshooting
Support change management initiatives related to SAP ISU upgrades or process redesigns
Assess training effectiveness through feedback, performance metrics, and post-training evaluations
Identify skill gaps and recommend targeted learning interventions
Maintain training records and ensure compliance with internal standards and regulatory requirements
Draft and deliver clear, timely, and effective communications to billing and revenue teams as well as call center teams as needed
Ensure messaging supports training initiatives, system changes, and operational updates
Collaborate with stakeholders to align communications with business goals and employee needs
Qualification
Required
Bachelor's degree in Business, Education, Information Systems, or related field – or equivalent relevant experience in utility billing, training, or SAP ISU
3+ years of experience in SAP ISU billing and revenue processes, preferably in a utility or regulated industry
Proven experience designing and delivering training programs for adult learners
Strong understanding of SAP ISU modules including billing, invoicing, and revenue management
Excellent communication, facilitation, and interpersonal skills
Proficiency in Microsoft Office Suite and training development tools (e.g., Articulate, Adobe Captivate, or similar)
Preferred
SAP ISU Certification or formal training
Experience with back-office operations in utility billing and revenue
Familiarity with learning management systems (LMS) and eLearning platforms
Knowledge of regulatory requirements affecting utility billing
Company
The AES Corporation
The world no longer thinks of energy as a matter of supply and demand. Now it’s a space for innovation and partnership.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Andrés Gluski
President and Chief Executive Officer (CEO)
Taylor Sloane
Chief of Staff to the CEO
Recent News
2024-05-04
2024-04-29
2024-04-19
Company data provided by crunchbase