Modivcare · 17 hours ago
IT Telecommunications Engineer IV
Denver, CO
Full-time
Onsite
Mid, Senior Level
$97K/yr - $134K/yr
7+ years expModivcare is looking for an experienced IT Telecommunications Engineer IV to join our team. This position is responsible for the design, development, integration, and support of advanced contact center solutions using Genesys Cloud (CX) technologies.
TransportationHealthcareWellnessHealth CareMedicalPersonal Health
Responsibilities
Configure and manage Genesys Cloud routing, queues, agent profiles, permissions, and reporting
Provide support for the organization's CCaaS (Genesys Cloud CX) platform
Expert experience with Genesys Cloud Architect, Genesys Cloud APIs, and Data Actions
Familiarity with CI/CD pipelines with version control (Git) and strong knowledge of REST APIs, JSON, OAuth, and microservices architectures
Designs and maintains contact center infrastructure including IVR/IVA omni-channel flows (chatbots, digital channels, and routing logic)
Participates in projects and new initiatives between telecom carriers, network, developers and telecom teams
Provides support for contact center related technologies like reporting, outbound campaigns, and WFM
Partners with telecom service vendors (Bandwidth, Veridas, Twilio, Google) on offerings and supports a combination of infrastructure design and maintenance
Works with network and server teams, and other IT departments to support and provision necessary infrastructure for telecom environments
Develops and maintains disaster recovery and business continuity plans for telecom and contact center systems, including regular testing and updates to ensure resilience in the event of disruptions
Continuously monitors and optimizes the performance of telecom and contact center systems, identifying and addressing bottlenecks, inefficiencies, and areas for improvement and optimization
Implements quality assurance processes for telecom services and contact center interactions, including monitoring call recordings, analyzing performance metrics, and providing feedback and coaching to improve service quality and customer satisfaction
May support projects and perform other duties as assigned
Qualification
Required
Bachelor's Degree preferred
Seven (7) plus years overall Telecom experience
Or equivalent combination of education and/or experience
Must have extensive knowledge of telecommunications technology systems and process skills
Must have minimum of 3 years of proven experience in Genesys Cloud Architect, demonstrating understanding, knowledge and execution in high volume contact center setting
PC literate, including knowledge of office productivity tools (MS Suite: Excel, Word, etc)
Communications skills (listening, speaking, writing, inquiring)
Ability to work under pressure and handle stress
Ability to participate in on-call schedule (after hours and weekend support)
Works well within a team environment as well as individually
Must have excellent organizational and coordination skills
Must demonstrate sound analytical skills
Must be able to self-manage tasks and projects and keep management informed of progress
Benefits
Medical, Dental, and Vision insurance
Employer Paid Basic Life Insurance and AD&D
Voluntary Life Insurance (Employee/Spouse/Child)
Health Care and Dependent Care Flexible Spending Accounts
Pre-Tax and Post --Tax Commuter and Parking Benefits
401(k) Retirement Savings Plan with Company Match
Paid Time Off
Paid Parental Leave
Short-Term and Long-Term Disability
Tuition Reimbursement
Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)
Company
Modivcare
ModivCare is a healthcare services company that provides emergency medical transportation and care-centric solutions.
10001+ employees
H1B Sponsorship
Modivcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
Funding
Current Stage
Public CompanyTotal Funding
$730MKey Investors
Coliseum Capital ManagementJP Morgan Chase
2025-08-20Post Ipo Debt· $100M
2025-01-10Post Ipo Debt· $105M
2024-07-03Post Ipo Debt· $525M
Leadership Team
B
Barbara Gutierrez
Chief Financial Officer
Jeff Bennett
Chief Strategy and Innovation Officer
Recent News
Home Health Care News
2025-12-14
Morningstar.com
2025-12-13
Home Health Care News
2025-10-21
Company data provided by crunchbase