Oldcastle BuildingEnvelope · 13 hours ago
Learning & Development Specialist
United States
Full-time
Remote
Entry Level
2+ years expOldcastle Building Envelope is a leading company in architectural glass and building products, contributing to significant projects. The Learning & Development Specialist will support onboarding, training delivery, knowledge management, and performance enablement for customer service teams.
ConstructionManufacturingArchitecture & DesignBuilding MaterialInterior Design
Responsibilities
Assist in the creation and delivery of training sessions, job aids, and e-learning content for new hires and tenured agents
Setup and support call center software and solutions, including administration, process improvement, and dashboard reporting
Help manage and update internal knowledge resources, SOPs, and service playbooks
Support onboarding processes by scheduling sessions, tracking progress, and ensuring new hires have access to the right tools and materials
Collaborate with team leads and IT to troubleshoot tool-related issues and gather feedback on system usability
Track training participation and gather feedback to help identify areas for improvement
Liaise with product, support, and operations teams to stay informed of updates that impact customer service workflows
Contribute to enablement projects such as product rollouts, policy updates, and process changes
Qualification
Required
2–3 years of experience in customer service, call centers, training coordination, or support operations
Familiarity with customer service platforms (e.g., 8x8, SAP C4C, Salesforce)
Strong written and verbal communication skills
Highly organized with attention to detail and follow-through
Comfortable working in a fast-paced, remote environment
Preferred
Exposure to call center or customer service enablement/training functions
Interest in instructional design or adult learning principles
Collaborative mindset and eagerness to learn and grow
Experience with learning management systems (LMS) or knowledge bases is a plus
Benefits
Benefits that benefit you – industry competitive benefits at the lowest cost to the employee
Work-life balance – PTO and holidays, including floating holidays you can choose
Compensation that rewards your hard work – A pay-for-performance culture with potential for annual raises and bonuses
Training – We will equip you with the knowledge and skills you need to succeed
Company
Oldcastle BuildingEnvelope
Oldcastle BuildingEnvelope is a manufacturer of curtain walls, architectural glass, shower enclosures, glazing hardware, and railings.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-02-28Acquired
Leadership Team
Michael Marcely
Chief Financial Officer
Becky Chambers
IT Manager, Business Partner AG&M
Recent News
2026-02-10
2025-09-22
Company data provided by crunchbase