Cloudflare · 7 hours ago
Technical Support Engineer, Application Performance
Austin, TX
Full-time
Hybrid
Mid Level
3+ years expCloudflare is on a mission to help build a better Internet by providing services that protect and accelerate online applications. As a Technical Support Engineer, you will work directly with customers to resolve technical challenges and collaborate with cross-functional teams to enhance your skills while making a real impact.
Enterprise SoftwareCloud ComputingBig DataAnalyticsSecurityWeb Hosting
Responsibilities
Fulfill support requests by communicating with Cloudflare customers via chat, email, and phone
Collaborate with senior engineers to analyze and troubleshoot customer issues
Track support requests using our ticketing system
Participate in team meetings to discuss and share feedback
Help create and update technical documentation and runbooks
Provide feedback on our product and potential improvements based on customer interactions
Support the team in testing new releases and reporting bugs
Perform other duties/projects as assigned
Qualification
Required
3-5 years of experience working in a technical Customer Support role, preferably as part of a team working with large enterprise customers
Self-driven and comfortable learning new technologies and systems on an ongoing basis
Excellent written and verbal communication skills
Strong understanding of how the Internet works at OSI Model layers 3, 4, and 7
Strong understanding of DNS, SSL/TLS, and HTTP(S) protocols
General understanding of HTTP reverse proxying, caching, and load balancing
Experience using Linux and associated command line tools, including curl, dig, traceroute, openssl, git, etc
Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
Experience installing and configuring web servers like Apache, Nginx, and/or IIS
Preferred
Prior experience with the Cloudflare platform, especially for personal projects/websites
Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
Experience configuring network or application firewalls
Degrees or certifications in Computer Science, Information Technology, and related fields
Fluency in Mandarin, Spanish, and/or Portuguese
Company
Cloudflare
Cloudflare is a web performance and security company that provides online services to protect and accelerate websites online.
1001-5000 employees
H1B Sponsorship
Cloudflare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (117)
2024 (115)
2023 (66)
2022 (98)
2021 (83)
2020 (37)
Funding
Current Stage
Public CompanyTotal Funding
$2.08BKey Investors
Franklin TempletonFidelityUnion Square Ventures
2025-06-13Post Ipo Debt· $1.75B
2019-09-12IPO
2019-03-12Series E· $150M
Leadership Team
Matthew Prince
CEO & Co-Founder
Lee Holloway
Co-Founder & Lead Engineer
Recent News
Sports Business Journal
2026-02-13
2026-02-13
Company data provided by crunchbase