Vector Security · 11 hours ago
Customer Support Representative
Gainesville, VA
Full-time
Hybrid
New Grad, Entry LevelVector Security, Inc. is one of the largest security integrators in the country, dedicated to making the world more secure through innovative solutions. As a Customer Support Representative, you will assist customers with their inquiries and troubleshooting, while maintaining a positive attitude and ensuring timely support.
Cloud ComputingCyber SecurityInternet of ThingsCloud SecurityNetwork SecuritySecuritySmart Home
Responsibilities
Handling Inbound Customer Service & Technician Overflow Calls:
Answer phones and complete calls as per metrics
Collaborate with internal teams to gather information and deliver solutions to the customer
Manage customer calls and help them with emergency active alarm events
Provide reports or work order summaries from D365, InSite, or MASterMind as per customer requests
Regularly check CS Review cases to ensure accuracy and efficient response times
Support technicians related to current service needs as required for overflow or during shifts with limited or no technical support
Programming Projects:
Complete a minimum of 10 Code Change requests per shift
Analyze the delegated requests received by Sales and leadership regarding basic alarm panel programming and provide solutions
Qualification
Required
High School Diploma or equivalent
Customer Service Oriented: Talking to customers on the phone, provide resolutions efficiently
Time Management: Prioritize work and projects versus maintaining phone coverage
Eagerness to Learn: Continually amass knowledge of different programs and systems to provide efficient customer service
Conflict Resolution: Handle difficult customer calls while maintaining a professional demeanor
Phone Skills: Have a pleasant and professional demeanor while handling customer calls
Problem Solving Skills: Evaluating unique customer service requests for optimal resolution
Team Mindset: Support others on the team, collaborate for knowledge and assistance
Benefits
Medical, dental and vision coverage
Company paid life and AD&D insurance.
Company paid short- and long-term disability.
Voluntary benefit products
401k retirement savings plan
Flexible Spending Account
Paid time off
Tuition reimbursement
Employee Assistance Program (EAP)
Company
Vector Security
Vector Security provides intelligent security solutions.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
PNC Bank,PNC Capital Markets
2019-06-11Debt Financing· $450M
Leadership Team
Pamela J. Petrow
President and CEO
Chuck Thropp
Chief Financial Officer
Recent News
2025-08-13
The Philadelphia Inquirer
2025-05-04
Company data provided by crunchbase