Ziker Cleaners · 8 hours ago
Route Service Representative - Full Time
Mishawaka,IN,US
Full-time
Onsite
Entry Level
2+ years expZiker Cleaners is a company focused on providing exceptional service through their route delivery operations. The Route Service Representative is responsible for transporting customer items, soliciting new business, and ensuring customer satisfaction while managing their delivery routes.
Customer ServiceConsumer GoodsProfessional Services
Responsibilities
Transport customer garments and household items between customers’ homes and businesses, and Ziker stores
Generate increased revenue by solicitation of new customers and growth of your designated delivery route
Provide exemplary service for customers and their garments, while also demonstrating a high level of respect for fellow employees, the stores and production facility you enter, and the Company vehicle you are provided
Develop a deep understanding of designated routes, and safely operate a company vehicle while navigating local roadways
Always adhere to all traffic laws
Scan, lift, carry, and load completed orders into the delivery van
Follow predetermined route stop order (manifest) using GPS to arrive at customers’ homes and businesses
Deliver orders to customers’ homes and businesses and pick up any new items that customers leave in the designated pick-up location
Unload laundry bags from the delivery van at the production facility
Actively solicit new customers, increasing the size and length of your route over time, and generating increased revenue
Build rapport and relationships with your customers, ask for referrals and their organic promotion of our services
Go door-to-door, speak with prospective customers, and draft strategies to increase your route
Meet or exceed all required sales goals
Enter daily route into the app to designate route stop order, as determined by RSR and the Route Manager
Update and maintain the route stop order over time as new stops are added to the manifest
Utilize the maps function to drive to the next stop on the route
Scan order tags of items to be delivered, and/or when picking up bags from the customer
Ensure all items are properly scanned and accounted for and move on to the next customer
Greet any customers you may see on your route, by name when possible
Be an ambassador for Ziker; act in a professional, warm, and positive manner in all interactions
Speak with customers in-person, via text message, and/or phone call to help with any questions, concerns, or issues they may have
Collaborate with customers and appropriate colleagues/management to resolve any issues that may arise with customers’ items
Personally follow up with all customers who request a pickup and fail to leave an order for the scheduled day
Conduct daily maintenance checks of the vehicle and report urgent issues to Route Manager immediately
Complete weekly vehicle report with mileage and non-urgent vehicle concerns
Clean the vehicle inside and out at least weekly
Manage your daily routes and workload in a timely and efficient manner
Rearrange your route as needed to accommodate new customers as well as rare return trips to resolve customer issues
Travel alone up to ~12 hours per workday
Find efficient solutions to any problems you encounter, with minimal oversight or direction
Qualification
Required
Valid US Driver's License
Acceptable insurability rating as determined by Motor Vehicle Record (reviewed at least annually)
Determined medically able to perform job duties by physical examination (renewed at least every 5 years unless recommended otherwise by the physician)
Strong Written and Verbal Communication
Basic Phone and Computer Literacy
Attention to Detail
Preferred
High school diploma or GED
2+ years of experience working in route delivery or sales
Sales-oriented mindset with a knack for building rapport
Customer Service
Organization
Problem Solving
Maintain Composure under Pressure
Adaptability
Benefits
Robust training, support, and engaged leadership.
Safe and healthy work environments.
Full disclosure and explanation of job responsibilities, policies, and procedures.
Consistent communication and regular feedback on performance.
Access to resources, supplies, and equipment to perform your job.
Credit and acknowledgement for achievements.
Company
Ziker Cleaners
Ziker Cleaners is a small local business founded in 1917 by Joe Ziker.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase