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Mastech Digital · 13 hours ago

Video Operations Engineer

positionUnited States
timeContract
remoteRemote
seniorityEntry, Mid Level
date2+ years exp
Mastech Digital is seeking a Video Operations Engineer responsible for leading the implementation, maintenance, and support of video conferencing and audiovisual collaboration solutions in corporate environments. The role requires strong technical experience, problem-solving skills, and collaboration with infrastructure teams, technical support, and external vendors.
Information Technology
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Growth Opportunities
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H1B Sponsor Likelynote
Hiring Manager
Kajal Vatsa
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Responsibilities

Manage and support AV systems in meeting rooms and collaboration spaces
Provide support for video conferencing and AV incidents
Coordinate with vendors for issue resolution and system upgrades
Document configurations, procedures, and incident resolutions

Qualification

AV technologiesIP networksMicrosoft TeamsTechnical certificationsServiceNowProblem-solvingCollaborationTechnical documentation

Required

Solid technical experience in video conferencing and audiovisual collaboration solutions
Strong problem-solving skills
Ability to collaborate with infrastructure teams, technical support, and external vendors
Manage and support AV systems in meeting rooms and collaboration spaces
Provide support for video conferencing and AV incidents
Coordinate with vendors for issue resolution and system upgrades
Document configurations, procedures, and incident resolutions
Working knowledge of AV technologies from Crestron, Extron, Logitech, Cisco, QSC
Familiarity with IP networks, SIP/H.323 protocols, and UC platforms
Experience with Microsoft Teams, Webex integration
Basic understanding of room automation and AV control systems
Basic understanding of IP telephony and voice systems (Cisco CUCM, Webex Calling, Poly/HP, Teams Phone)
Familiarity with SIP, QoS, audio codecs, and call routing
Ability to support voice-video integration and troubleshoot audio issues
Proficient in ServiceNow or similar platforms
Accurate and structured ticket documentation: issue, diagnosis, resolution, and recommendations
Incident classification and escalation management
Reporting on incident trends and resolution metrics

Preferred

2+ years in AV/Video Ops roles
Technical certifications (Crestron, Cisco, etc.) are a plus
Intermediate English for technical documentation and vendor communication

Company

Mastech Digital

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Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP
dateFounded in 1986
location
Pittsburgh, Pennsylvania, USA
people-size1001-5000 employees
web-link
http://www.mastechdigital.com/

H1B Sponsorship

Mastech Digital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (399)
2024 (496)
2023 (540)
2022 (947)
2021 (681)
2020 (751)

Funding

Current Stage
Public Company
Total Funding
unknown
2008-09-26IPO

Leadership Team

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Ashok Trivedi
Co-Founder & Co-Chairman

Recent News

PR Newswire
Mastech Digital Reports Third Quarter 2025 Results
2025-11-13
PR Newswire
Mastech Digital to Discuss Third Quarter Financial Results on November 12, 2025
2025-11-03
PR Newswire
Mastech Digital Reports 2% Sequential Revenue Growth for the Second Quarter of 2025
2025-08-13
Company data provided by crunchbase