ReturnPro · 8 hours ago
Support Manager, Information Technology
Miami, FL
Full-time
Onsite
Mid, Senior LevelReturnPro is seeking a hands-on, operationally focused IT Support Manager to lead and manage all day-to-day IT support functions across the organization. This role ensures stability, responsiveness, and consistency across end-user IT services while enabling the Senior IT Manager to focus on strategic initiatives.
SaaSInformation TechnologyLogisticsSupply Chain Management
Responsibilities
Manage day-to-day IT support operations, including helpdesk requests, incidents, and escalations
Supervise and support IT support staff by assigning work, setting priorities, and monitoring performance
Serve as the primary escalation point for support-related technical issues prior to escalation to the Senior IT Manager
Ensure timely resolution of end-user hardware, software, and connectivity issues
Support Microsoft 365 services
Maintain accurate documentation for support procedures, issues, and resolutions
Identify recurring support issues and recommend operational improvements to the Senior IT Manager
Assist with onboarding, training, and ongoing development of IT support teammates
Communicate support status, risks, and trends to the Senior IT Manager
Execute IT support standards, priorities, and direction established by the Senior IT Manager
Provide operational input and recommendations; does not independently define IT strategy, standards, or long-term technology direction
Qualification
Required
Bachelor's degree in information technology, computer science, software engineering, or a related field
Proven experience in managing IT infrastructure and services
Experience with computer networks, network administration, and network installation
Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security
Proficient in Microsoft Windows software, including server, office, and exchange
Self-motivated in achieving goals and completing routine tasks
Excellent analytical problem-solving skills when faced with new challenges
Excellent verbal and written communication skills
Embody ReturnPro's company values: Team, Innovation, Partnership, and Sustainability
Strong time management and project management skills
Ability to work independently, multi-task, and deliver quality work in an efficient manner
Ability to manage competing priorities
Ability to succeed in a team environment
Company
ReturnPro
At ReturnPro, we help retailers, brands, and 3P sellers turn returns into opportunity.
Founded in 2008
1001-5000 employees
H1B Sponsorship
ReturnPro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Sender Shamiss
Founder,President & CEO
Fara Alexander
Director Media Public Relations
Recent News
The Virginian-Pilot
2024-11-04
Company data provided by crunchbase