Intero Real Estate Services · 16 hours ago
Customer Experience Manager
Fredericksburg, Virginia, United States
Full-time
Onsite
Entry, Mid Level
2+ years expIntero Real Estate Services is seeking a Customer Experience Manager to lead their customer experience team. The role involves managing staff, ensuring project completion to customer satisfaction, and providing training and support to team members.
RetailConstructionE-CommerceReal EstateBuilding Material
Responsibilities
Manages and supervises customer experience staff. Provides coaching, mentoring and guidance to. Ensures staff understand and comply with all Property Management customer experience objectives, performance standards and policies
Daily delegates tasks and monitors progress of regularly assigned projects that support the operations and field staff
Assumes responsibility as the first level of escalation for customer service calls
Reviews, processes and submits for payment all bills and invoices
Qualification
Required
High school diploma or equivalent
Previous experience leading and managing teams and directing work
2-3 years of relevant experience with incoming call centers, researching and resolving complaints
Knowledge of contracting, property maintenance, handyman or specific trans terminology
Excellent interpersonal, customer service, written and verbal communication skills
Benefits
Medical
Health Savings Account
Dental
Vision
Life Insurance
Paid Vacation (PTO)
401(k) with employer match
Flexible Spending Account
Employee Assistance Program (EAP)
Company
Intero Real Estate Services
Intero sells more homes than any other company in our market. That means more experience behind every sale, including yours.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Derek Overbey
Vice President Marketing
Recent News
2025-06-25
HousingWire.com
2025-05-08
Company data provided by crunchbase