NiCE · 12 hours ago
Professional Services Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expNiCE Ltd. is a leading software provider known for its innovative solutions in AI, cloud, and digital technologies. The Professional Services Engineer is responsible for engaging customers in a consultative capacity, providing expertise in NICE products and managing customer expectations while overseeing technical and business tasks.
Enterprise SoftwareSoftwareInformation TechnologyRobotic Process Automation (RPA)Security
Responsibilities
Provide Staff-level technical configuration and, in some cases, programming as required
Provide process, data and object modeling in a variety of application and database environments
Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications
Provide technical architecture leadership, analysis, design, development, and enhancement
Maintain Staff-level expertise and currency in industry leading contact center technologies
Serve in a project manager capacity via management of end to end system life cycle development of small to large-scale projects
Develop costing proposals for projects, perform risk analysis, and manage change control
Provide business analysis, business area assessment, user needs analysis and business systems design for major projects
Conduct comprehensive cost/benefit analysis and prepare business cases for projects
Present a professional image in conduct, attitude and attire
Assist with the development of client information management standards and evaluation of technology trends
Contribute to business area assessment, user needs analysis and business systems design
Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects
Supervise during project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team
Qualification
Required
BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
4+ years of professional experience beyond education requirements above
Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport
Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations
Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker
Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise around software engineering, programming languages, integration, and/or databases
Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
Preferred
MBA preferred
Prior consulting experience
Company
NiCE
NiCE is transforming the world with AI that puts people first.
5001-10000 employees
H1B Sponsorship
NiCE has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-02-02IPO
Leadership Team
D
David Gustafson
VP, GM of Platform
Matt Reading
VP, Customer Succes
Recent News
Crunchbase News
2025-10-08
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2025-09-12
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