ESO · 10 hours ago
Site Reliability Engineer
United States
Full-time
Remote
Mid LevelESO is a fast-paced, growing data, technology, and research company passionate about improving community health and safety through the power of data. As a Site Reliability Engineer, you will ensure the reliability, scalability, and performance of production systems while collaborating closely with engineering and infrastructure teams to troubleshoot issues and enhance automation.
Enterprise SoftwareSocial MediaPublic SafetyHealthcareSoftwareCommunitiesHealth Care
Responsibilities
Support and maintain production and non-production cloud environments (Cloud Azure/AWS)
Troubleshoot complex, distributed, cloud-based applications to identify root causes and implement durable fixes
Monitor system health, performance, and reliability using observability tools (e.g., New Relic, ELK and Zabbix)
Investigate application and database performance issues, including writing and optimizing SQL queries
Participate in incident response, debugging, and post-incident reviews focused on continuous improvement
Contribute to CI/CD pipelines (e.g., Azure DevOps) to improve automation, reliability, and deployment processes
Write and maintain automation scripts (PowerShell, bash, Python or similar) to streamline operational workflows
Collaborate with developers to understand code behavior and support troubleshooting efforts in C#/.NET-based systems
Help improve reliability standards, documentation, and operational best practices
Qualification
Required
Hands-on experience working in a cloud environment (Microsoft Azure strongly preferred)
Experience supporting and troubleshooting complex, cloud-native applications in production environments
Strong understanding of relational databases and solid experience writing and troubleshooting SQL queries
Ability to read and understand application code (preferably C#/.NET) to support debugging and issue resolution
Experience working with at least one CI/CD platform (e.g., Azure DevOps)
Familiarity with monitoring and observability tools (e.g., New Relic) and core concepts such as logs, metrics, and traces
Experience with scripting/automation (PowerShell preferred)
Strong analytical and problem-solving skills with attention to detail
Clear written and verbal communication skills
Preferred
Experience working with Linux-based systems
Experience working with Kubernetes and container systems
Exposure to infrastructure-as-code tools (e.g., Terraform)
Familiarity with Git-based version control workflows
Benefits
Competitive health plans (medical, dental, & vision insurance)
PTO (starting at 20 days) & 12 company holidays
401(k) with company match
Telemedicine service provided by ESO
Savings accounts (FSA, HSA, DCA)
Employee Assistance Program (EAP)
Annual health and wellness reimbursement
Peace of mind benefits such as life insurance, disability insurance, and worksite benefits
Paid parental leave, new child program, & flexible parental return-to-work options
Casual office environments and unlimited office snacks and drinks
Company
ESO
ESO is a computeer software company that develops a software intended to improve community health through the power of data.
Founded in 2004
501-1000 employees
H1B Sponsorship
ESO has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$44.56MKey Investors
Vista Equity PartnersAccel-KKRAustin Ventures
2021-03-26Private Equity
2019-04-24Series Unknown· $5M
2017-10-10Series Unknown· $15.5M
Leadership Team
Eric Beck
President & CEO
Sam Brown
Chief Operating Officer
Recent News
2026-01-22
ESO Solutions, Inc.
2025-11-20
Company data provided by crunchbase