Hub Group · 9 hours ago
Customer Service Representative (Remote)
United States
Full-time
Remote
New Grad, Entry Level
$12.50/hr - $12.50/hrHub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. They are seeking a Customer Service Representative to handle customer inquiries and resolve issues with courtesy and professionalism via phone and email communication.
TransportationLogisticsRailroad
Responsibilities
Answer incoming customer calls and provide detailed information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e-mail requests and provide detailed information in a timely fashion
Regular and dependable attendance
Prepare in-bond documentation (Smaller stations only)
Acceptance of “containers” and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned
Qualification
Required
Demonstrate the highest degree of courtesy, integrity, and professionalism
Field external customer questions, complaints, and shipment tracking inquiries
Answer incoming customer calls and provide detailed information
Notify customers daily of freight availability
Data entry (domestic and international bills)
Maintain a driver sign in log
Maintain a cash log file
Maintain files in order and as outlined in the operations procedures and policy manual
Perform daily audits on all outbound shipments
Arrive inbound manifest and close out outbound manifest in the AS400
Consistently monitor e-mail requests and provide detailed information in a timely fashion
Regular and dependable attendance
Prepare in-bond documentation (Smaller stations only)
Acceptance of 'containers' and proper documentation (Smaller stations only)
Office cleanliness: vacuum and trash empty (Smaller stations only)
Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
Other duties as assigned
Benefits
Paid holidays
Benefits such as Medical/Dental/Vision
401K plan with employer contributions
Opportunity for advancement and career development
Culture that embraces a work-life balance
Company
Hub Group
They understand the impact transportation has on ecological sustainability, which is why they invest in and offer a greener alternative.
Founded in 1971
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-03-13IPO
Leadership Team
Phil Yeager
President, CEO and Vice Chairman
Donald Maltby
President & Chief Operating Officer
Recent News
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