NeighborHealth · 9 hours ago
Coordinator, Referral & Communications PACE
Revere, MA
Full-time
Onsite
Entry Level
$22/hr - $33/hr
2+ years expNeighborHealth is one of the largest community health centers in the country, committed to serving the greater Boston area. The PACE Referral and Communications Coordinator will provide high-level customer service, manage appointments, and coordinate transportation for participants, ensuring efficient communication and workflow.
Family & CareHealthcareChild CareElder CareHealth CareMedicalPrimary and Urgent Care
Responsibilities
Maximize efficiency of transportation by coordinating appointments to same locations with participants across PACE centers
Facilitates external appointments utilizing phone, TripMaster, Epic
Efficiently manages referral work queues in Epic for all external appointments
Utilizing appointment reports, schedules all transportation for PACE Center external appointments
Establish and maintain professional collaborative relationships with internal and external customers
Coordinates transportation in an efficient manner: Enters all data in TripMaster
Processes all cancellations and changes of all appointments
Cancel appointments at participant/caregiver request and notify appropriate department
Complete telephone encounters and route to appropriate department per workflows
Route med refill calls to refill lines when participant will accept; otherwise handle per alternate workflow
Determine emergent nature of any calls that would require warm transfer to secretary at center, following set guidelines
Appropriately refer callers to other departments if not PACE related
Qualification
Required
HS Diploma/GED required
Fluency in Spanish required
Minimum two years of experience in a customer service setting required
Excellent critical thinking skills with the ability to prioritize and problem solve independently
Ability to work well in a fast-paced, multi-functional environment
Strong computer skills
Good communication skills
Ability to work independently
Strong critical thinking skills
Preferred
Associates degree preferred
Healthcare setting preferred
Computer skills: Windows, Outlook, and experience with EMR preferred
Benefits
Medical, dental, and vision coverage.
Life and disability insurance.
401(k) retirement plan.
Tuition reimbursement.
Flexible spending and transportation accounts.
Paid holidays, vacations, sick, and personal time.
Generous staff development benefit.
Excellent malpractice coverage.
Pet insurance.
And much more.
Company
NeighborHealth
NeighborHealth offers comprehensive care for elderly, focusing on medical, social, and home care services.
1001-5000 employees
H1B Sponsorship
NeighborHealth has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
Funding
Current Stage
Late StageCompany data provided by crunchbase