North Memorial Health · 12 hours ago
Supervisor, IT Desktop Support
Twin Cities Area
Full-time
Onsite
Senior Level
$33.26/hr - $49.88/hr
5+ years expNorth Memorial Health is an inclusive health team dedicated to supporting the wellbeing and growth of its members. They are seeking an End User Technology Supervisor to lead desktop support operations, ensure efficient IT service delivery, and drive continuous improvement within the team.
WellnessHealthcareHospitalFitnessHealth Care
No H1B
Responsibilities
Supervise the EUT Desktop Support function and collaborate with business partners to keep devices and applications running in an organization with locations open 24x7, including a level 1 trauma center
Provide leadership, guidance, and the occasional pep talk to your team
Champion partnerships with our community through our IT intern program
Track and report metrics—because numbers tell the story (and help us brag)
Drive process improvements that make life easier for users and techs alike
Handle scheduling, timecards, inventory, and performance reviews without losing your sense of humor
Collaborate with IT leadership to align with organizational goals and build a positive team culture
Jump in on technical issues when needed—because you know your stuff
Manage projects, budgets, and help the team adapt in a fast-paced environment
Qualification
Required
Associates degree required, Bachelor's degree preferred
Minimum 5 years Desktop Support experience, preferably in a healthcare environment
Minimum of 3 years of previous supervisor experience is required in IT
Proven superior customer service etiquette and the ability to deal effectively with customers, vendors, peers and management
A strong dedication to quality customer service
Proven problem-solving and troubleshooting skills
Professional communication skills, both written and oral
Demonstrated ability to solve most complex workstation issues
Ability to work in a team environment, strong interpersonal skills
Demonstrated ability to prioritize, analyze and solve problems/activities with minimal work direction
Microsoft Desktop Support Technician Certification
Valid Class D driver's license in state of residency with an acceptable driving record
Preferred
Leadership experience preferred
Benefits
Health & Welfare Benefit Packages
401k Retirement Match or Pension Plan, based on workgroup eligibility
Generous Paid Time Off (PTO) Plans
Adoption Reimbursement up to $3000 per child
Child Care Discount Program with New Horizon 10% off weekly childcare tuition
Education/Tuition Reimbursement
24/7 Fitness Center Access for all benefit eligible team members
Company
North Memorial Health
North Memorial Health, it is on a mission to change healthcare.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Trevor Sawallish
Chief Executive Officer
Recent News
2025-09-20
2025-09-19
2025-07-08
Company data provided by crunchbase