Crisis Connections · 12 hours ago
Manager, Learning and Development
Seattle, WA
Full-time
Hybrid
Senior Level
$115K/yr - $115K/yr
7+ years expCrisis Connections is focused on designing and managing effective training programs for staff and volunteers. The Manager of Learning & Workforce Development will conduct needs assessments, align training with business goals, and lead professional development initiatives to ensure impactful learning experiences across the organization.
Non ProfitConsultingHealthcareProfessional ServicesCharityHealth Care
Responsibilities
Design, develop, and deliver (topic dependent) engaging and effective learning programs and systems for staff and volunteers using a variety of learning modalities including eLearning, videos, and instructor-led training
Incorporates youth and adult learning principles to identify appropriate training media and methodologies based on learning styles, complexity of content, and expected business goals/outcomes
Conducts job-task analysis and/or needs assessment to identify learning objectives and to determine training solutions and other performance enhancement solutions
Consults with managers and various team members to develop training program goals, objectives and schedules. Ensures focused training, increasing the capability of employees to perform their job
Designs evaluation strategies, metrics and tools to determine whether desired learning and performance outcomes are achieved
Reviews program evaluations, test results, operational metrics, and participant and manager feedback on training effectiveness to make recommendations for program improvement
Identify non-clinical training needs by conducting needs assessments and consulting with leaders and stakeholders across the organization. (Clinical training needs, clinical training content, assessment and clinical training delivery are the responsibility of the Clinical department)
Ensure trainings are in compliance with accreditation standards, contractual requirements and Crisis Connections’ policies
Own the end-to-end life cycle of employee, management and volunteer training programs
Coordinate with IT on systems training to ensure consistency across the organization with onboarding of new hires
Oversight of employee Leadership and Management specific programs and other employee professional development initiatives with a focus on professional development that promotes access to advancement within the organization. Optimize, redesign, and/or revamp employee professional development and compliance training as needed. Programming may include curating existing learning programs, peer-learning, workshops, job shadowing, and mentorship
Evaluate and measure the effectiveness of learning programs using surveys, assessments, learner feedback sessions, and other methods as needed. Develop and provide reporting on measurements to appropriate audiences
Gain a full working knowledge of each business unit and build relationships across the organization to ensure the relevancy of learning programs
Serve as a model for diversity and inclusion excellence; innovate in diversity, equity, and inclusion work to build a culture of belonging both inside and outside the training environment
Collaborate with DEIB leadership and stakeholders to ensure training program goals meet the needs of underrepresented staff
Coordinate logistics for professional development and leadership trainings and workshops
Ensure the maintenance of the Learning Management System (LMS) including adding new users, publishing courses, building learning paths, and generating LMS reports
Ensure trainings across the organization are standardized, cohesive and compliant with brand standards
Other projects as needed to support Crisis Connections learning and development needs
Qualification
Required
Bachelor's degree in education or related field
7 years in training, education, HR, or related field
Solid knowledge of course development software and authoring tools to develop more sophisticated instructor led and online learning materials that includes multi-media and interactive learning
Proven work experience preparing courses for e-Learning in a Learning Management System
Ability to write effective training notes, instructional text, audio scripts, video scripts
Training and demonstrated competency in adult-learning theory, human-centered design, Universal Design for Learning, trauma informed teaching, and instructional design models
Demonstrated understanding and execution of DEIB principles within educational design and delivery
Preferred
Master's degree preferred
Company
Crisis Connections
Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in the community.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Ciera Marie Y.
Chief Diversity and Inclusion Officer
Recent News
EIN Presswire
2025-08-21
Company data provided by crunchbase