USAJOBS · 13 hours ago
Program Analyst (Clinic Profile Manager)
San Diego, California, USA
Full-time
Onsite
Mid, Senior Level
$71K/yr - $71K/yr
1+ years expUSAJOBS is seeking a Program Analyst - Clinic Profile Manager for the San Diego VA Healthcare System. This role involves providing complex support related to provider profile management, coordinating clinical profiles and scheduling grids, and ensuring effective communication and oversight of clinic operations.
Telecom & CommunicationsGovernmentConsultingHuman ResourcesInformation TechnologyInternetStaffing Agency
No H1B
U.S. Citizen Only
Responsibilities
Responsible for overall program management for the clinic maintenance process for the Facility and leads the facility's efforts to integrate profile management among healthcare providers, other facility staff, and patients
Interpreting national policies and procedures, developing, and implementing local standards, defining requirements, and providing advice to top management on related issues pertaining to clinic/provider profile management
Responsible for establishing and managing communication plans that identify target audience, appropriate messages, activities, and resources needed for effective communication, and communication plans for change management, incorporating multiple channels to manage expectations and disseminate project progress
Overseeing clinic supervision to staff delegated to services performing clinic profile coordination and management functions
Leading clinic profile team members to ensure analytics, goals, are being met using accurate and timely clinic management tools for their designated services/clinics
Participating in Facility/VISN projects, task forces, and committees to problem-solve, educate, and implement software, data capture and scheduling directive matters
Responsible for oversight of all clinic set up options, clinic profiles and outputs
Assessing the best structure of clinics, based on national mandates and direction, facility needs, provider needs, patient needs, and data desired to be captured
Responsible for ensuring appointment reminder systems are set up accurately for all outpatient clinic locations
Coordinating with informatics for development and management of data systems, assisting and creating the basis for data driven decision-making of clinic profile operations management
Identifying problems and applies analytical techniques, correcting negative trends and provides resolutions to system issues/malfunctions, to include encounter and transmission errors, clinic grids and other issues related to clinic profile management
Developing and implementing an in-depth training program for the Facility to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management
Coordinating quality assurance efforts through assessments of workflow and procedures to develop means of improving service delivery to customers
Evaluating data capture outputs that includes but not limited to clinic utilization, accurate clinic parameters, program clinic naming standards, etc. to ensure facility compliance with scheduling directives and other national guidance as it relates to Clinic Profile Management
Performs other duties as assigned
Qualification
Required
You must be a U.S. Citizen to apply for this job
Selective Service Registration is required for males born after 12/31/1959
Subject to background/security investigation
Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements
Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/19/2026
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement
For a GS-9 position you must have served 52 weeks at the GS-7; For the GS-11 you must have served 52 weeks at the GS-9
Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week
Applicants may substitute education for the required experience
To qualify based on education for this grade level you must have successfully completed a master's degree or equivalent degree, or successfully completed two (2) full years of progressively higher level graduate education leading to such a degree, or an LL.B or J.D., if related
Such education must demonstrate the knowledge skills, and abilities necessary to do the work of this position
Transcripts must be submitted with application. Education cannot be credited without documentation
Applicants may also combine education and experience to qualify at this level
You must have a combination of specialized experience, as described above, and successfully completed graduate level education beyond the first year to meet the total requirements
You must have one year of specialized experience equivalent to at least the next lower grade, GS-7, in the normal line of progression for the occupation in the organization
Examples of specialized experience would typically include, but are not limited to: Experience in positions that require working knowledge of the computer system for entry and retrieval of data; Ability to locate and interpret appropriate applicable regulations; Knowledge of medical records, medical billing programs, and medical terminology; Gathering, developing, and interpreting data from various information systems; and Reviewing reports, records, and providing statistical analysis for accuracy
You must have one year of specialized experience equivalent to at least the next lower grade, GS-9, in the normal line of progression for the occupation in the organization
Examples of specialized experience would typically include, but are not limited to: Ability to locate and interpret appropriate and applicable regulations dealing with care, policies, procedures, and precedents regarding scheduling, clinical profiles, ambulatory data capture, workload and billing; Knowledge of insurance intake processes and specialized medical billing programs; Reviewing data, presenting alternatives, making recommendations, and assisting with developing problem resolutions; Skill to evaluate and analyze processes and procedures with multiple variables; and Developing and implementing a training program to ensure staff are properly educated and accountable for clinical profiles, scheduling, and data management
You will be rated on the following Competencies for this position: Administration and Management, Communication, Knowledge Management, Technical Competence
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social)
A full year of work is considered to be 35-40 hours of work per week
Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another
The incumbent works with a computer screen and keyboard
Some physical effort such as standing, walking, bending or prolonged sitting may be required
The incumbent may be exposed to walking to outlying areas
The work places no special physical demands on the employee
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating
Benefits
A career with the U.S. government provides employees with a comprehensive benefits package.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
Company
USAJOBS
USAJOBS enables federal job seekers to access job opportunities across hundreds of federal agencies and organizations.
10001+ employees
Funding
Current Stage
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