YWCA Seattle | King | Snohomish · 7 hours ago
Program Supervisor
Seattle, WA
Full-time
Onsite
Mid, Senior Level
$35/hr - $35/hr
3+ years expYWCA Seattle King Snohomish is the region’s largest non-profit organization focused on the needs of women. The Program Supervisor will provide onsite leadership at Angeline’s Day Center, overseeing staff, ensuring service quality, and addressing client and staff concerns in alignment with YWCA policies.
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Responsibilities
Serves as the program contact in the absence of the Program Manager, for facilities repairs, welcoming new volunteers and assisting in coordination of services in case of emergencies
Establish and maintain staff schedules and serve as on call back up to cover staff absences
Guide staff daily duties, coordinates rotation of assigned tasks, scheduled breaks and provide direct service
Assist in hiring and training new staff
Serve as On-Call Supervisor contact during evening and weekends on a rotating basis with Program Manager (answering shelter questions after hours)
Responsible for Monthly Schedule including finding replacements to cover shifts
Compile report for Bus Ticket Logs Monthly
Address staff concerns when necessary and ensure that all staff responsibilities are performed in accordance with the policies and procedures
Prepare a written summary of the day, staff attendance, repairs, general flow of services (Bars, Medical, Emergencies)
Greet and guide onsite volunteers for kitchen and shelter, work alongside volunteers where applicable. Assure that volunteers are treated with respect and dignity. Assure that volunteers are treated with respect and dignity regardless of race, ethnic background, gender or socioeconomic background
Meets with staff to address concerns when necessary
Prepares a written summary of the day, staff attendance, repairs, general flow of services, bars, medical emergencies
Meets with the Program Manager to resolve concerns related to client, staff, Angeline’s policies and procedures, safety, and maintenance in addition this position is a member of the leadership team which consists of the Director, Kitchen Manager and Program Manager to make decisions on programmatic issues
Performs assigned duties during emergency or disaster situations
Qualification
Required
Minimum of 3-5 years' supervisory experience including managing, coaching and evaluating staff in social service setting, experience in supervising 10 or more staff preferred
Work effectively and empathically with clients who have mental health and chemical related issues
Engage and build professional rapport and helping relationships with our client group
Commitment to diversity including sensitivity to the needs of clients, staff and volunteers from diverse cultural and economic backgrounds
Strong organizational and record keeping skills, documenting of incidents, case notes, reporting and staff interactions
Ability and willingness to work independently and as part of a team and to make sound judgments without on-site supervision
Any combination of skills and experience that demonstrates the ability to perform this job effectively
Experience responding to crisis and high stakes incidents, including conflict de-escalation, emergency management and critical decision making
Understanding of homelessness, poverty, and trauma, and how these issues intersect systemic oppression, race, gender, sexual orientation and disability
Strong computer proficiency, especially with Microsoft word, excel and outlook in a Network windows environment
Preferred
At least 5 years of direct social service experience with homeless women
A Bachelor's degree in a related field
Knowledge and experience related to crisis intervention, domestic violence, homelessness, mental health, case management, and substance abuse
Ability to work independently, exercise sound judgement and make operational decisions in the absence of the program manager
Benefits
Medical insurance
Generous vacation
Holiday
Sick leave plans
Outstanding retirement plan
Fidelity 403b Plan
YWCAs Retirement Fund
Company
YWCA Seattle | King | Snohomish
Founded in 1894, the YWCA Seattle | King | Snohomish works to improve the lives of women of all ages, races and faiths, and their families.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$0.03MKey Investors
City of Seattle
2022-07-20Grant· $0.03M
Leadership Team
Maria Chavez Wilcox
Chief Executive Officer
Recent News
ReportAlert
2024-02-18
2022-08-01
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