Ultimate Staffing · 7 hours ago
IT Help Desk Support Specialist
Phoenix, AZ
Part-time
Onsite
New Grad, Entry Level
$24/hr - $26/hrUltimate Staffing is seeking a Part-Time IT Help Desk Support Specialist to provide on-site technical support for the company staff. The role involves troubleshooting hardware, software, and connectivity issues, assisting with device setup, and ensuring clear communication with the Managed Service Provider for escalations.
ManufacturingHuman ResourcesEmploymentStaffing Agency
Hiring Manager
Kim Wilson
Responsibilities
Serve as the first point of contact for staff technical support requests
Troubleshoot and resolve basic hardware, software, and connectivity issues
Support hardware deployments, replacements, and setups and configurations of desktops, laptops, mobile devices, and computer peripherals
Assist with support for email, productivity suites (Microsoft 365/Google Workspace), and common applications
Escalate complex issues to senior IT staff or external vendors when necessary
Act as liaison between staff and the IT MSP to ensure clear communication and follow through
Help maintain network connectivity and resolve network-related issues
Assist with user account provisioning and de-provisioning
Document tickets, resolutions, and common issues in the help desk system
Maintain IT inventory and configuration records
Assist in user account management, group policies, and permissions within MS Active Directory
Assist in remediation efforts and project implementation
Provide clear and patient guidance to users of varying technical skill levels
Communicate "how-to" tips for common tasks (e.g., password resets, VPN setup)
Promote cybersecurity best practices
Qualification
Required
Serve as the first point of contact for staff technical support requests
Troubleshoot and resolve basic hardware, software, and connectivity issues
Support hardware deployments, replacements, and setups and configurations of desktops, laptops, mobile devices, and computer peripherals
Assist with support for email, productivity suites (Microsoft 365/Google Workspace), and common applications
Escalate complex issues to senior IT staff or external vendors when necessary
Act as liaison between staff and the IT MSP to ensure clear communication and follow through
Help maintain network connectivity and resolve network-related issues
Assist with user account provisioning and de-provisioning
Document tickets, resolutions, and common issues in the help desk system
Maintain IT inventory and configuration records
Assist in user account management, group policies, and permissions within MS Active Directory
Assist in remediation efforts and project implementation
Provide clear and patient guidance to users of varying technical skill levels
Communicate 'how-to' tips for common tasks (e.g., password resets, VPN setup)
Promote cybersecurity best practices
Problem-solving: You like to identify the issue, analyze it, develop a solution, and evaluate its success
Self-motivated. You are motivated to do your best work each day and do not need to be prompted to complete your job duties
Clear communicator. You can communicate clearly and concisely
Collaborative. You are a dependable team player and enjoy working collaboratively towards a common goal
Comfort with Windows and/or macOS environments
Familiarity with Microsoft 365 or Google Workspace support
Basic networking and connectivity troubleshooting
Preferred
Associate degree in Information Technology, Computer Science, or related field preferred
Help desk ticketing systems experience preferred
Current associate or bachelor's degree-seeking students in a related field are encouraged to apply
Equivalent practical experience will also be considered
Company
Ultimate Staffing
Ultimate Staffing specializes in clerical, administrative, customer service, and manufacturing and production positions.
Founded in 1994
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Lisa Marez
Partnership Director
Company data provided by crunchbase